VirtualRx CRM

VirtualRx CRM is an app for businesses and their teams to answer customers together from one messaging number, across multiple people and phones. Made for pharmacies, shops, restaurants and any business that sells by chat. Every member of your team answers customers from their own phone, on your business's number.

Who it's for:
• Pharmacies, where it started: prescription photos, price questions answered from your VirtualRx prices, and medical questions passed to your pharmacist.
• Supermarkets and shops: price checks, orders and delivery requests.
• Restaurants and food: orders and delivery times, with greeting and away messages that follow your opening hours.
• Salons, clinics and services: bookings and follow-ups.
• Businesses with branches: link each branch's number to one account and see every branch in one app.
• Customer support teams.

What you get:
• One inbox for the whole team: everyone sees the same chats and answers from their own phone, under their own name.
• Several numbers in one app, such as your shop line and your delivery line.
• Assign chats to colleagues, keep a customer with the person who knows them, and close finished chats. They reopen when the customer writes again.
• See who is waiting for a reply, and for how long.
• Labels like New order, Pending payment and Paid keep orders moving.
• Quick replies: type "/" for your saved answers to common questions.
• Greeting and away messages, with your opening hours.
• Reactions, editing a sent message, mark as unread, read ticks, and seeing when a customer is typing.
• Photos, documents, voice notes, locations and contact cards.
• Reports for the owner: reply times and who answered what.
• Notifications for every new message.
• Facebook Page and Instagram messages in the same inbox, free to connect.
• On a computer too: open crm.virtualrx.ng in your browser with the same email and password.
• Already on VirtualRx POS? Open VirtualRx CRM from the POS menu.
• AI Agent: answers common customer questions from your own business information, using AI credits. AI Agent is not perfect and can make mistakes.

Built by VirtualRx for Nigerian businesses, starting with pharmacies. VirtualRx CRM is an independent product and is not affiliated with, endorsed by or sponsored by Meta or any messaging service.