Reviews of Backline+

By: DrFirst

List of user reviews and ratings for Backline+

Total ratings

2.16 (Rating count: 32)

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Review summary

Backline+ is a secure messaging app widely used in healthcare settings, appreciated for group chat and ease of use. However, users report frequent instability with glitches, crashes, and login problems. There is no option to customize notification sounds, which is critical for users on call. The app depends heavily on WiFi for media sharing, and messages occasionally fail to appear or disappear, affecting reliability.

Pros

Secure messaging platform suitable for healthcare providers.
Supports group chat functionality.
Easy to use for new users.
Free to use with a small data footprint.

Cons

Frequent glitches and crashes leading to instability.
Login issues experienced by multiple users.
Inability to select or customize alert/notification sounds, affecting usability especially during on-call hours.
Dependence on WiFi for sending photos and video chat, limiting functionality on mobile data.
Messages sometimes fail to show or disappear, leading to unreliable communication.

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User Reviews

Recent rating average: 2.10

All time rating average: 2.16

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50% (9)

Date	Author	Comment
2025-01-27	Jo*****	Doesn't work on the patient side unless messaged first. After sometimes the patient loses access to their messages until another message is sent to them
Doesn't work on the patient side unless messaged first. After sometimes the patient loses access to their messages until another message is sent to them
2024-07-30	Ma*****	Forced to use this app it frequently glitches and crashes. Low quality
Forced to use this app it frequently glitches and crashes. Low quality