Backline

Backline is an award-winning clinical communication platform designed to enhance healthcare delivery. It enables providers, patients, caregivers, and external clinicians to securely share health information in real-time via telehealth visits, secure messaging, and care team collaboration—all accessible on mobile devices.

Providers can initiate telehealth consultations with automatic encounter documentation, communicate securely with patients using HIPAA-compliant messages, and use features like caller ID masking for privacy. The platform supports patient-centered group chats, automated clinical workflow notifications, document distribution, e-signatures, and cross-organization messaging to streamline communication between healthcare facilities. Tailored solution packages are available for specific care settings, such as case management, EMS, hospice, behavioral health, and pharmacy.

Backline simplifies virtual visits without requiring patient app downloads or registrations. Providers send secure texts directly to patients’ phones, initiating HIPAA-compliant video and text sessions with automatic time-stamping for easy billing. By integrating secure texting, file sharing, and eForms, Backline is a comprehensive telemedicine and clinical communication solution helping providers improve care collaboration and streamline workflows.