Reviews of HSBC México

By: HSBC

List of user reviews and ratings for HSBC México

Total ratings

4.66 (Rating count: 733,069)

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Review summary

Reviews cluster around reliability and feature gaps. Many users report login hurdles and account registration issues, along with inconsistent mortgage balance visibility. Transfer functionality is criticized for slowness and poor manageability. Design is seen as outdated and confusing, impacting navigation. Feature gaps include missing Google Pay, limited transaction notifications, and weak account/beneficiary management plus difficult access to support. A minority of reviews praise the app’s ease of use when it works.

Pros

Easy to use and intuitive interface.
Positive first-time experience and onboarding.
The app is accessible and responsive when it works.
Some users describe the app as excellent/amazing.

Cons

Frequent login and registration problems (cannot log in, errors, login failures).
Inconsistent or missing mortgage/account balances (balance not always visible).
Transfers are slow or difficult to manage (claims of 24/7 promises not held and long processing times).
Outdated or confusing design and navigation.
Missing essential features and controls (no Google Pay support, limited transaction notifications, cannot delete accounts/beneficiaries, transfer limit adjustments, and hard access to support).

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User Reviews

Recent rating average: 2.30

All time rating average: 4.66

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9% (67)

Date	Author	Comment
2026-06-16	An*****	no abre la app se queda pasmada
no abre la app se queda pasmada
2026-06-15	Jh*****	debería de ser una app más intuitiva. en el trabajo nos obligaron a cambiarnos a este banco, la app es complicada, las sucursales de este banco cerraron en mi ciudad. Al menos metanle ganas y rediseñen está app
debería de ser una app más intuitiva. en el trabajo nos obligaron a cambiarnos a este banco, la app es complicada, las sucursales de este banco cerraron en mi ciudad. Al menos metanle ganas y rediseñen está app
2026-06-15	Ch*****	La mejor App de banco hasta el momento
La mejor App de banco hasta el momento