لايت سبيس موظفين

The Lightspace Staff App is the official tool for Lightspace's technical support staff. It's designed to help the support team respond to customer tickets quickly and efficiently from a single phone.

⚠️ This app is for company employees only. — Use is permitted only by authorized personnel. Login requires a phone number registered with the company and an OTP code sent via WhatsApp.

🌟 What does the app offer?

🎫 Track Support Tickets
- View all assigned tickets in one place
- Filter by status: New, In Progress, Complete
- Clear visual differentiation for urgent tickets using different colors
- Quick search by ticket number or customer name

💬 Live Chat with Customers
- Instant text replies to customer messages
- Attach images for clarification
- View the entire chat history before replying
- Change ticket status to "In Progress" or "Completed"

🔄 Transfer Tickets Between Colleagues
- Transfer a ticket to another colleague if they are more specialized
- Escalate a ticket to management when needed
- Automatic notification to the new colleague about their responsibilities

📨 Send Internal Tickets
- Create a ticket for another colleague for coordination
- Escalate a specific issue to management
- Attach images and notes

🔔 Instant Notifications
- Customizable ticket notification tones to help you distinguish them
- Instant alert when:

• A new ticket has been assigned to you.

• A new response from a client to an open ticket.

• A ticket has been transferred to you from a colleague.

• A message from management.

🎨 Professional and User-Friendly Interface
- Fully Arabic design with RTL support
- Clear colors for each ticket status (red/orange/green)
- Cards organized like actual tickets with side gaps
- Clear and easy-to-read Beiruti font

📊 Personal Statistics
- Number of tickets assigned to you
- Tickets sent by you to colleagues or management
- Average processing time

🔒 Security and Privacy
- Secure login with phone number + OTP via WhatsApp
- The session remains active on your phone until you log out manually
- Full sensitivity to account suspension by management
- The application can only be used with a registered phone number

📱 Additional Features
- Multi-field search engine (ticket number, client name, phone number, ticket title)
- Real-time synchronization with the management application via Firebase
- Runs in the background and delivers notifications even when closed The App

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🏢 About Light Space Company
A leading Iraqi company providing high-speed internet services. We strive to provide the best tools for our technical support team to serve our customers as quickly as possible.

📞 Internal Support
For inquiries or login issues, please contact the Human Resources Department or the company's IT team.