Telphin Phone

Receive, make and analyze calls anywhere with the Telphin softphone.
What is Telphin Phone?
Telphin Phone is a versatile Chrome extension that enables users to receive, make, and analyze calls and SMS directly from their browser. It offers call management, call history, AI analysis, access to contacts, and sending/receiving SMS messages.

Extension stats

Users: 10,000+
Rating: 3.60 (20)
Version: 2.0.8.9 (Last updated: 2024-11-14)
Creation date: 2020-03-26
Risk impact: Moderate risk impact
Risk likelihood: Moderate risk likelihood
Manifest version: 3
Permissions:
  • identity
  • contextMenus
  • storage
  • activeTab
  • notifications
  • offscreen
  • system.display
Host permissions:
  • https://dialer.telphin.ru/*
  • https://sso.telphin.ru/*
  • https://www.google.com/
Size: 8.82M

Other platforms

Not available on Firefox
Not available on Edge
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Extension summary

Analyze keywords

🟠 Receive and make calls, as well as receive and send SMS directly from the browser. When making an outgoing call, you can choose which of the purchased numbers will be used as an caller ID.

🟠 Call management. Without leaving the browser, you can make and receive phone calls, put a call on hold, dial a number, turn on/off the microphone.

🟠 Call history. The call log shows all the calls made within the authorized extension, the direction of the call (incoming/outgoing), its time and duration. You can download the recording, listen to the conversation, translate it into text, put down a tag, as well as make a call or send an SMS to the subscriber's number.

🟠 Analysis of conversations using AI. You can analyze any recorded call using artificial intelligence. The AI assistant allows you to evaluate the conversation and make recommendations for improving the quality of the consultation, and can also prepare a draft letter protocol based on the results of the communication. Based on the results of processing the call, a notification appears in the extension, which you can click on to go to the call. ❗A beta version of the service is currently available.❗

🟠 Access to contacts. A list of internal employee numbers is available from the browser. The contacts section displays all extensions and their statuses (on line/do not disturb, etc.) within the PBX. If necessary, you can add new contacts.

🟠 Sending and receiving SMS messages. All correspondence is stored in a single SMS chat. Additionally, notifications about new messages are available in the extension, which you can click on to go to the SMS chat. The phone number for sending SMS is automatically pulled up when the extension is enabled.

User reviews

These summaries are automatically generated weekly using AI based on recent user reviews. Chrome Web Store does not verify user reviews, so some user reviews may be inaccurate, spammy, or outdated.
Pros
  • Удобно принимать и совершать звонки из браузера
  • Качество связи хорошее
  • Есть возможность прослушивания и скачивания записей звонков
Cons
  • После обновления возникают проблемы со звонками
  • Частые вылеты приложения
  • Ограниченные настройки и функционал, такие как громкость звонка
Most mentioned
  • Проблемы с соединением и качеством звонков после обновления
  • Частые вылеты приложения при входящих звонках
  • Отсутствие удобства в настройках и функционале
Recent reviews
Все продумано, видно кто и как работает. Множество отчетов отображаются в реальном времени. Можно проследить даже за теми, кто на точки выезжает, все в битриксе сохраняется сразу и звонки записываются 🔥

Работает, качество связи норм. Настройки очень скудные, даже громкость звонка не поменять, размер маленького окна каждый раз приходится подгонять чтобы видеть тулбар снизу. Такое ощущение что продукт сырой и это бетта версия.

Сегодня обновилось приложение и исходящие звонки перестали работать на некоторые номера! ТП не отвечает более 5 часов! Звонишь им на телефон - просто сбрасывают! Негатив сплошной.
by Мария, 2024-09-10
View all user reviews

Extension safety

Risk impact

Telphin Phone requires a few sensitive permissions. Exercise caution before installing.

Risk likelihood

Telphin Phone is probably trust-worthy. Prefer other publishers if available. Exercise caution when installing this extension.

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Promo images

Telphin Phone small promo image
Small promo image

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