SFA Field Service Management

Manage your customers and field teams, get the job done.

With the SFA FSM (field service management) mobile app, your business gains full visibility of both CRM workflows and field service operations — all in one single platform. Designed for service teams, job dispatchers and sales teams in Kenya, this app helps you streamline your operations, reduce admin work, boost productivity and drive customer satisfaction.

Key Features

CRM & Customer Management: Store and manage customer contacts, companies, locations & history. Qualify leads, create opportunities and track sales progress.

Job & Service Management: Create service requests or jobs from CRM or directly in the field. Assign to technicians, schedule, dispatch and update status in real time.

Technicians: Field team members see their daily jobs, have directions to the customer locations, check-in/check-out, access job details, log labour, update job outcomes.

Scheduling & Dispatch: Efficiently assign jobs based on technician availability, skills and location. View calendar, map-based scheduling and optimize travel.

Mobile Invoicing & Payments: Generate service reports and invoices on-site, allow customers to approve and pay via mobile if required.

Analytics & Reporting: Get insights into job resolution times, first-visit fix rates, technician performance, customer satisfaction.


Why choose this app?

If you run a service business — maintenance, installation, repairs, field sales, equipment servicing — you’ll know how chaotic things can be: missed jobs, over-booked field staff, lost paperwork, blind spots in CRM. This app gives you a unified tool that brings together your sales pipeline and field service execution.

From quote to job assignment to completion, your team stays connected, your customers stay informed, and you get data-driven oversight.