AICv3 - Stage
Softphone Client for handling customer interactions.
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Summary
This extension acts a Softphone solution intended to be used by customer care agents to handle their customer calls, along with relevant activity creations on the CRM systems.
The intention is to provide an interface which will remain persistent across a browser session while informing the user when actions are required for the calls being handled.
Key Functionality:
- Basic interaction functionality including Hold, Unhold, End Interaction is available.
- Ability to make a direct or two-way transfer to other queues.
- History data of the last 50 interactions made or received.
- Ability to make an outbound call through the dialer.
Installing
- Visit the Chrome Store Extension Page
- Install the Extension
Follow the Usage instructions for using the extension.
Safety
Risk impact
AICv3 - Stage is very risky to use and it requires a lot of sensitive permissions. Avoid installing this extension unless you absolutely trust this publisher.
Risk likelihood
AICv3 - Stage may not be trust-worthy. Avoid installing if possible unless you really trust this publisher.
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