SMT Care

SMT Care is a mobile app for managing support tickets.
Create and view tickets, track their status, and communicate with support specialists directly from your smartphone.
SMT Care features:
• View available tickets and their current status;
• View ticket and conversation history;
• Send replies and internal notes according to user rights;
• Manage attachments;
• Search and filter tickets;
• Notify about important events;
• Secure connection to the organization's workspace;
• Manage ticket data during temporary network outages with subsequent synchronization.
SMT Care is designed for customers, employees, and support specialists of organizations using compatible SMT Care and Zammad infrastructure.
To use the app, you need an account and access to the appropriate workspace.