By: Intercom, Inc
List of user reviews and ratings for Intercom Conversations
Total ratings
3.27 (Rating count: 1,088)
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Review summary
Pros
- Functional for basic mobile ticket replies.
- Enables on-the-go ticket handling.
- Some reviewers see value in the basic functionality and usability for simple tasks.
Cons
- Push notifications are unreliable or significantly delayed on Android.
- Missing core features compared to the web/desktop (e.g., cannot start new conversations, limited ticket status/label controls, limited CRM/AI features).
- Frequent stability issues and bugs, with outdated UI and slow performance.
- Poor image handling (no image zoom, cannot download images, upload issues) and related content-copy problems.
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User Reviews
Recent rating average: 1.30
All time rating average: 3.27
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1 star
| Date | Author | Rating | Comment |
|---|---|---|---|
| 2026-06-23 | the last few updates broke the share conversation feature completely | ||
| the last few updates broke the share conversation feature completely | |||
| 2026-06-22 | What a broken version is this? the app should be either a web version or a native one. This one is neither. Can't tag people, very laggy version. please roll back to the older version or provide a fix. | ||
| What a broken version is this? the app should be either a web version or a native one. This one is neither. Can't tag people, very laggy version. please roll back to the older version or provide a fix. | |||
| 2026-06-22 | can't read tickets, end up I still have to login from the website | ||
| can't read tickets, end up I still have to login from the website | |||
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