Reviews of Intercom Conversations

By: Intercom, Inc App

List of user reviews and ratings for Intercom Conversations

Total ratings

3.27 (Rating count: 1,090)

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Review summary

Reviewers broadly consider the Android Intercom Conversations app unstable and feature-poor compared with the web version. Major complaints center on unreliable notifications, limited ticket-management capabilities, and buggy performance. Image handling is weak, and some essential actions (like starting new conversations) aren’t available on mobile. A few users acknowledge basic mobile usefulness for replies, but parity with desktop and reliability remain the key improvements desired.

Pros

Functional for basic mobile ticket replies.
Enables on-the-go ticket handling.
Some reviewers see value in the basic functionality and usability for simple tasks.

Cons

Push notifications are unreliable or significantly delayed on Android.
Missing core features compared to the web/desktop (e.g., cannot start new conversations, limited ticket status/label controls, limited CRM/AI features).
Frequent stability issues and bugs, with outdated UI and slow performance.
Poor image handling (no image zoom, cannot download images, upload issues) and related content-copy problems.

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User Reviews

Recent rating average: 1.70

All time rating average: 3.27

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57% (42)

Date	Author	Comment
2026-07-10	Sa*****	Great
Great
2026-06-23	Aq*****	the last few updates broke the share conversation feature completely
the last few updates broke the share conversation feature completely
2026-06-22	Sh*****	What a broken version is this? the app should be either a web version or a native one. This one is neither. Can't tag people, very laggy version. please roll back to the older version or provide a fix.
What a broken version is this? the app should be either a web version or a native one. This one is neither. Can't tag people, very laggy version. please roll back to the older version or provide a fix.
2026-06-22	XL*****	can't read tickets, end up I still have to login from the website
can't read tickets, end up I still have to login from the website
2026-06-21	Al*****	The queues still don't work, it says I'm on a different queue and when refreshing it doesn't do anything.
The queues still don't work, it says I'm on a different queue and when refreshing it doesn't do anything.
2026-06-19	jh*****	Is there a way to go back to the old version? This new one sucks. Everytime I open the app I have to change something. The navigation is a bit laggy. I can't even select different assignee. This new one is worse.
Is there a way to go back to the old version? This new one sucks. Everytime I open the app I have to change something. The navigation is a bit laggy. I can't even select different assignee. This new one is worse.
2026-06-18	Jo*****	terrible app "update". Unusable now and has absolutely zero use. every feature was removed. who ever thought that was a. good idea needs to take a step back.
terrible app "update". Unusable now and has absolutely zero use. every feature was removed. who ever thought that was a. good idea needs to take a step back.
2026-06-17	CJ*****	Update broke the app further. Can't tag team members, inboxes are no longer filtering properly either and showing far more than what is in the inbox at a given time. Desktop works fine but mobile is near impossible to use again.
Update broke the app further. Can't tag team members, inboxes are no longer filtering properly either and showing far more than what is in the inbox at a given time. Desktop works fine but mobile is near impossible to use again.
2026-06-16	Ja*****	New update removed useful app functions like reassigned replies.
New update removed useful app functions like reassigned replies.
2026-05-17	Ty*****	limited functionality. I can't do most of what I need.
limited functionality. I can't do most of what I need.