Reviews of Intercom Conversations

By: Intercom, Inc

List of user reviews and ratings for Intercom Conversations

Total ratings

3.27 (Rating count: 1,088)

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Review summary

Reviewers broadly consider the Android Intercom Conversations app unstable and feature-poor compared with the web version. Major complaints center on unreliable notifications, limited ticket-management capabilities, and buggy performance. Image handling is weak, and some essential actions (like starting new conversations) aren’t available on mobile. A few users acknowledge basic mobile usefulness for replies, but parity with desktop and reliability remain the key improvements desired.

Pros

Functional for basic mobile ticket replies.
Enables on-the-go ticket handling.
Some reviewers see value in the basic functionality and usability for simple tasks.

Cons

Push notifications are unreliable or significantly delayed on Android.
Missing core features compared to the web/desktop (e.g., cannot start new conversations, limited ticket status/label controls, limited CRM/AI features).
Frequent stability issues and bugs, with outdated UI and slow performance.
Poor image handling (no image zoom, cannot download images, upload issues) and related content-copy problems.

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User Reviews

Recent rating average: 1.30

All time rating average: 3.27

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54% (42)

Date	Author	Comment
2026-06-23	Aq*****	the last few updates broke the share conversation feature completely
the last few updates broke the share conversation feature completely
2026-06-22	Sh*****	What a broken version is this? the app should be either a web version or a native one. This one is neither. Can't tag people, very laggy version. please roll back to the older version or provide a fix.
What a broken version is this? the app should be either a web version or a native one. This one is neither. Can't tag people, very laggy version. please roll back to the older version or provide a fix.
2026-06-22	XL*****	can't read tickets, end up I still have to login from the website
can't read tickets, end up I still have to login from the website