Reviews of TRUE MANAGER™ AIR

By: Trividia Health, Inc. App

List of user reviews and ratings for TRUE MANAGER™ AIR

Total ratings

2.10 (Rating count: 375)

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Review summary

Most reviews focus on critical connectivity and data-sync flaws. The app repeatedly fails to pair with True Metrix Air on various iPhone models (14, 15 Pro/Max, 16), showing 'no meter found' despite Bluetooth being active. It lacks Apple Health integration, so readings don’t flow into Health. Users report unreliable logging, device duplicates, and difficulties exporting or sharing reports. Setup instructions and QC are described as poor. A few users feel it’s still marginally useful for recording readings, but overall reliability is the major concern.

Pros

Cons

Bluetooth pairing failures and 'no meter found' despite Bluetooth being active.
No Apple Health integration; readings do not sync to Apple Health.
Inconsistent iPhone compatibility across models (e.g., iPhone 14, iPhone 15 Pro/Max, iPhone 16).
Inability to generate or share reports; data export failures.
Poor setup instructions and QC leading to pairing problems and duplicate meters.

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User Reviews

Recent rating average: 1.90

All time rating average: 2.10

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65% (34)

Date	Author	Comment
2026-07-14	St*****	It would be nice if it explained the PIN was part of the serial number instead of expecting something on the screen. It would also be nice if it didn’t copy results over repeatedly so it looks like you checked repeatedly in the same minute. Additionally, back-dating any time change would be nice so if the meter was wrong when you get it it doesn’t look like your pre meal read comes before your post meal.
It would be nice if it explained the PIN was part of the serial number instead of expecting something on the screen. It would also be nice if it didn’t copy results over repeatedly so it looks like you checked repeatedly in the same minute. Additionally, back-dating any time change would be nice so if the meter was wrong when you get it it doesn’t look like your pre meal read comes before your post meal.
2026-06-07	Re*****	The app works fine. Logs readings, has symbols to add to indicate before or after meals or medication. I like that it syncs with my blood sugar testing device and does so easily for me (although I do have to let it turn off after a test then turn it on again to trigger the sync.) What I do not like is that the app doesn’t sync its data with anything. Not Apple Health (a glaring issue), or any health tracking apps.
The app works fine. Logs readings, has symbols to add to indicate before or after meals or medication. I like that it syncs with my blood sugar testing device and does so easily for me (although I do have to let it turn off after a test then turn it on again to trigger the sync.) What I do not like is that the app doesn’t sync its data with anything. Not Apple Health (a glaring issue), or any health tracking apps.
2026-05-03	Te*****	Tried for 2 days to pair meter to IPhone. Will not work. Worthless.
Tried for 2 days to pair meter to IPhone. Will not work. Worthless.
2026-05-01	SC*****	Does not integrate with Apple Health
Does not integrate with Apple Health
2026-04-26	no*****	I recently had to replace my Glucometer and saw this - with Bluetooth connectivity to my iPhone. Well, apparently it doesn’t connect to the latest iPhone. It’s clunky and not as intuitive as my previous meter. It doesn’t have a backlight for the screen making it difficult to read in low light. They say “you get what you paid for.” I guess that’s right, since I got it for free…
I recently had to replace my Glucometer and saw this - with Bluetooth connectivity to my iPhone. Well, apparently it doesn’t connect to the latest iPhone. It’s clunky and not as intuitive as my previous meter. It doesn’t have a backlight for the screen making it difficult to read in low light. They say “you get what you paid for.” I guess that’s right, since I got it for free…
2026-04-22	dr*****	I have tried so many thing and it still won’t pair with my iPhone 14. The microwave connected to my phone easily. Delete app, reinstall, powered down phone, made sure on the true metrix air the “ble” was flashing ON. And check the Bluetooth devices and nothing doesn’t even appear. This app really needs help in connecting to the phone and its device. Doctor, recommend it. I called the doctor back and told him not recommend it. Simple, yes if you track your glucose on paper, digitally defiantly forget. Won’t have bought it. Not recommended, if you plan to have a digital log
I have tried so many thing and it still won’t pair with my iPhone 14. The microwave connected to my phone easily. Delete app, reinstall, powered down phone, made sure on the true metrix air the “ble” was flashing ON. And check the Bluetooth devices and nothing doesn’t even appear. This app really needs help in connecting to the phone and its device. Doctor, recommend it. I called the doctor back and told him not recommend it. Simple, yes if you track your glucose on paper, digitally defiantly forget. Won’t have bought it. Not recommended, if you plan to have a digital log
2026-04-07	zx*****	Disappointed to fine that my IPhone 15 PRO MAX does not work with the app / device, however, the IPhone 15 PRO does. Basically the same phone other than size and my phone is not supported.
Disappointed to fine that my IPhone 15 PRO MAX does not work with the app / device, however, the IPhone 15 PRO does. Basically the same phone other than size and my phone is not supported.
2026-04-02	Be*****	I’ve tried MULTIPLE times to pair this app with my True Metrix Air meter, despite that the meter shows up in my “connected” list in my phone settings, it just keeps coming up “no meter found “
I’ve tried MULTIPLE times to pair this app with my True Metrix Air meter, despite that the meter shows up in my “connected” list in my phone settings, it just keeps coming up “no meter found “
2026-03-29	Ry*****	Great for people that have diabetes
Great for people that have diabetes
2026-03-29	G=*****	Congratulations on writing horrible instructions to pair this blood tester with a smart device. Not only were the instructions in the app incomplete, but the instructions in the actual instruction manual with the blood tester were wrong. Good job, QC
Congratulations on writing horrible instructions to pair this blood tester with a smart device. Not only were the instructions in the app incomplete, but the instructions in the actual instruction manual with the blood tester were wrong. Good job, QC