Reviews of Border FCU Mobile

By: Border Federal Credit Union App

List of user reviews and ratings for Border FCU Mobile

Total ratings

1.90 (Rating count: 80)

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Review summary

Most reviews complain that Border FCU Mobile is unreliable: users report frequent login failures, app crashes, and being logged out during use. Several note the absence of biometric login and settings that don’t save, making quick access and personalization frustrating. The transaction list is hard to read after updates, and the overall UI is viewed as outdated. A minority mention mobile deposits and account linking; however, the prevailing sentiment is that the app needs a major stability and UI refresh.

Pros

Cons

Frequent login failures preventing access to the app.
Crashes, freezes, and unexpected logouts making the app unreliable.
No biometric authentication (Face ID/Touch ID) and settings do not save consistently.
Settings don’t persist and the transaction list is hard to read after updates.
Outdated UI/UX; appearance and navigation feel old and in need of a major update.

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User Reviews

Recent rating average: 1.10

All time rating average: 1.90

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64% (14)

Date	Author	Comment
2026-06-15	Le*****	This app sucks! Everytime I try checking my balance through the mobile app, it doesn’t even let me log in. The app loads as if it’s going to open and then completely shuts off! Very inconvenient! Whoever runs this application needs to update it to work! I would not even rate this app 1 star! I just have to in order to leave this review! TERRIBLE
This app sucks! Everytime I try checking my balance through the mobile app, it doesn’t even let me log in. The app loads as if it’s going to open and then completely shuts off! Very inconvenient! Whoever runs this application needs to update it to work! I would not even rate this app 1 star! I just have to in order to leave this review! TERRIBLE
2025-12-26	Jb*****	The app doesn’t even let you log in. Everything is very out of order on the website. If I could give it 0 stars I would
The app doesn’t even let you log in. Everything is very out of order on the website. If I could give it 0 stars I would
2025-09-26	wo*****	Why is this bank always down like it’s a regular thing? App never works, Website never works, Cards never work? PLEASE update your systems!!!!!!
Why is this bank always down like it’s a regular thing? App never works, Website never works, Cards never work? PLEASE update your systems!!!!!!
2025-08-30	16*****	Doesn’t save my login information, I have to keep turning on face I.D cause somehow it always turns it off. Everything is so small including the login box and it’s so confusing to understand the transaction list. Not a big fan.
Doesn’t save my login information, I have to keep turning on face I.D cause somehow it always turns it off. Everything is so small including the login box and it’s so confusing to understand the transaction list. Not a big fan.
2025-07-04	Jo*****	Horrible worst app I’ve ever seen, it’s beyond out dated and so annoying to use. This app single handily makes me want to switch bank and I am.
Horrible worst app I’ve ever seen, it’s beyond out dated and so annoying to use. This app single handily makes me want to switch bank and I am.
2025-06-14	Sa*****	You can’t count on this app to work.
You can’t count on this app to work.
2025-03-31	ww*****	My app keeps not working. It won’t let me log in. I click on the app and after a few seconds it just closes. Can’t log in or get the log in page.
My app keeps not working. It won’t let me log in. I click on the app and after a few seconds it just closes. Can’t log in or get the log in page.
2023-05-25	AC*****	BFCU update this app! It’s ridiculously outdated! Crashes at the most inconvenient times, no Face ID, and it NEVER saves my settings!!
BFCU update this app! It’s ridiculously outdated! Crashes at the most inconvenient times, no Face ID, and it NEVER saves my settings!!
2023-05-02	f *****	The app is trash, this bank is trash, customer service is trash. I really came in wanting to give a good review but couldn’t lie about it.
The app is trash, this bank is trash, customer service is trash. I really came in wanting to give a good review but couldn’t lie about it.
2023-02-22	J0*****	Literally one of the worst banks I recommend you just bank with a different bank.
Literally one of the worst banks I recommend you just bank with a different bank.