Reviews of Opal Travel

By: Transport for NSW

List of user reviews and ratings for Opal Travel

Total ratings

4.50 (Rating count: 451)

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Review summary

User reviews largely highlight reliability and usability issues. The most frequent complaints are that the app is unstable (crashes and freezes), top-ups and refunds are problematic, the trip planner has limited data and outdated schedules, there is no live tracking, and NFC/wallet features are missing. A few users acknowledge that top-ups work and the planner can help, but overall sentiment is negative.

Pros

Top-up in-app is a useful feature that some users rely on.
The travel planner can be helpful for planning trips.
The app is mostly intuitive for some users despite issues.

Cons

Unstable performance with frequent freezing/crashes and slow loading.
Top-up and payment issues: failed top-ups, charges that don’t reflect, and refund delays.
Trip planner limitations: cannot find nearby stations, outdated schedules and limited routing options.
No live tracking and outdated data: lack of real-time updates and current schedules.
Lack of NFC/card scanning and Wallet integration: no balance check via phone, no wallet support.

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User Reviews

Recent rating average: 1.50

All time rating average: 4.50

Upgrade to see all 451 reviews

3% (13)

Date	Author	Comment
2026-04-28	re*****	Doesn’t show any trips I’ve done in the last two months which is literally the only reason to have this useless app. So Sydney. Nothing ever works is fine but no one ever cares to fix is the problem
Doesn’t show any trips I’ve done in the last two months which is literally the only reason to have this useless app. So Sydney. Nothing ever works is fine but no one ever cares to fix is the problem
2025-09-08	Ml*****	The app doesn’t sync well or quickly- it says 5-10mins but not true- also a very expensive transport system- airport is $20!!!!!
The app doesn’t sync well or quickly- it says 5-10mins but not true- also a very expensive transport system- airport is $20!!!!!
2025-07-23	Ma*****	Was buffering and loading for a long long time while I was getting notifications from my socials
Was buffering and loading for a long long time while I was getting notifications from my socials