Reviews of myBigY

By: Big Y Foods App

List of user reviews and ratings for myBigY

Total ratings

2.50 (Rating count: 975)

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Review summary

Overall, users consistently report a poorly performing app rather than a useful shopping tool. The most recurring complaints are a dysfunctional search function, frequent forced logins and password resets, and compatibility issues that cause white or blank screens on older devices. Coupons and promotions load glitches (disappearing/reappearing, one-by-one clipping, no 'Add All' option). Additional usability flaws include items not linking to flyer sales, navigation that returns to the top after selection, and a slow, error-prone checkout-like flow. The store itself is fine; the app needs a major rebuild.

Pros

Cons

Poor search function with irrelevant results and missed items.
Forced repeated logins and password resets; no autofill; login every time.
Compatibility/stability issues after updates: white/blank screens on older devices.
Coupons load glitches and tedious clipping (one-by-one); no Add All option.
Poor UI/navigation: items jump back to the top after selection and flyer items must be typed manually.

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User Reviews

Recent rating average: 1.50

All time rating average: 2.50

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78% (47)

Date	Author	Comment
2026-07-08	De*****	app doesn’t work
app doesn’t work
2026-07-04	Fr*****	Concur with previous reviews - nonfunctional, poor synching, miserable experience.
Concur with previous reviews - nonfunctional, poor synching, miserable experience.
2026-07-03	Ji*****	Ridiculously difficult site! No one else needs id and pw EVERY time!! Difficult to maneuver once you’re in! Aside from internet being weak in guilford store so you can’t get to site anyway! I hate using this!!! Help please
Ridiculously difficult site! No one else needs id and pw EVERY time!! Difficult to maneuver once you’re in! Aside from internet being weak in guilford store so you can’t get to site anyway! I hate using this!!! Help please
2026-06-21	Ja*****	I really enjoy coming to this store, as the service is top notch! It is my favorite quality about Big Y❤️
I really enjoy coming to this store, as the service is top notch! It is my favorite quality about Big Y❤️
2026-06-15	Do*****	The app is awful, it’s never working and it’s hard to navigate
The app is awful, it’s never working and it’s hard to navigate
2026-05-28	Lo*****	Recently the app was updated. Can no longer see the seafood dinner options. Along with that I was able to see weekly sales on these dinners prepared in the store. Very disappointed!
Recently the app was updated. Can no longer see the seafood dinner options. Along with that I was able to see weekly sales on these dinners prepared in the store. Very disappointed!
2026-05-25	Tr*****	The worst grocery app of all time! Big Y needs an app developer!
The worst grocery app of all time! Big Y needs an app developer!
2026-05-24	Mi*****	Just lost 600 points trying to add savings to gas. Don’t bother with big y gas savings, just go to Costco or stop and shop cause the app steals your savings.
Just lost 600 points trying to add savings to gas. Don’t bother with big y gas savings, just go to Costco or stop and shop cause the app steals your savings.
2026-05-16	Bo*****	It’s May 18, 2026 and still having the same issues. Last week no problem using the app, this week no go. When I tried to login it doesn’t recognize my name as a name. Beyond tiresome.
It’s May 18, 2026 and still having the same issues. Last week no problem using the app, this week no go. When I tried to login it doesn’t recognize my name as a name. Beyond tiresome.
2026-05-14	ka*****	Password is worse than for a Bank... The app still rarely works and rarely shows products. It's truly awful. Why can't they follow Stop & Shop, Shaws, Whole Foods, etc?
Password is worse than for a Bank... The app still rarely works and rarely shows products. It's truly awful. Why can't they follow Stop & Shop, Shaws, Whole Foods, etc?