Features & Capabilities

Verizon Family brings safety and connectivity to one app: location sharing, Safe Walk with SOS, Crash Detection, Roadside Assistance, Parental Controls, and Family Line.

From a single app you can monitor and filter calls, texts, web and app activity, manage screen time, pause internet, control data usage, locate family members, and use location alerts and driving insights. Basic location sharing and 24/7 Assist are now available on supported smartwatches via Watch OS.

User Growth & Download Statistics

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Developed by:
Verizon Wireless
Apple Apps Store
https://apps.apple.com/us/app/verizon-family/id923408272
Website:
https://vzw.com/smartfamily/

User Reviews

Overall, users have mixed experiences. Many praise the app’s safety goals and location-tracking features when it works, but a large number report persistent setup difficulties, reliability problems (inaccurate locations, missed notifications, sign-in issues), and frustration with pricing. Privacy concerns and perceived overreach from parental controls are common, along with issues caused by the required VPN and compatibility gaps (e.g., watch integration). The consensus is that the concept is valuable, but users demand a simpler onboarding, more consistent performance, and fairer pricing.
Pros
  • Safety-focused parental controls to monitor location and contacts for your child.
  • Location tracking and alerts provide visibility into your child's whereabouts (when functioning).
  • The app expresses a clear safety use case and is valued for its concept when it works.
  • Some users report effective content filtering to block inappropriate sites.
Cons
  • Difficult onboarding/setup with incomplete on-screen instructions and frequent freezes.
  • Reliability issues: lag, location inaccuracies, broken notifications, and sign-in problems.
  • Pricing and subscription frustration: many features require paying monthly, perceived nickel-and-diming.
  • Privacy concerns and perceived overreach by parental controls.
  • VPN requirement on the child's device that can render the app unusable.
Recent reviews
It keeps bumping me out won’t let me back in. My husband will re add me and it might let me in it might not. Iv had to re do this muti times over past few days extremely annoying I can’t stay signed in and then won’t let me back in
by sk*****, 2026-05-26

As a parent this does not work. I tried calling the 1-866 number today and it just rang. As I downloaded the companion one on my daughter‘s phone, the Sm dumber came up and stated that this was an error message. This cannot be. I had to call the one 800 number I re-downloaded the companion again three different times. Same error message came up. The rating of the companion was a 1.2. I don’t know how the Family Verizon app this app is a 4.2 rating that the Family app is perfect. It is not perfect so I don’t know how this is working so someone needs to tell me how this is working.
by di*****, 2026-05-25

I wish that you guys were more like Life360 where you can see exactly where the person is at all times how fast they are going and have the alerts when they are in a wreck or something like that but otherwise I do love the feature that you have
by wi*****, 2026-05-21
View all user reviews ›

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