Reviews of First Federal Lakewood Mobile

By: First Federal of Lakewood

List of user reviews and ratings for First Federal Lakewood Mobile

Total ratings

4.80 (Rating count: 1,227)

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Review summary

User reviews are mixed: many users praise the app for simple transfers, quick account access, and mobile check deposits, and express trust in the bank. However, repeated crashes, slow loading, confusing navigation, and biometric login problems after updates are common complaints. Some features appear missing or unreliable after migration. Overall the bank is appreciated, but the mobile app reliability and UX require significant improvements.

Pros

Easy transfers and quick visibility of accounts with a simple interface.
Mobile check deposit is convenient and easy to use.
App supports a secure, trusted banking relationship with long-term customers.
Some users note the app has improved over time with updates.

Cons

Frequent crashes and unexpected closes, especially after login.
Slow performance and long, unresponsive loading screens (e.g., 'Loading Accounts').
Poor UI/UX design and navigation following the update, making the app harder to use.
Biometric login issues (Face ID/Touch ID) not working or being ignored after updates.
Feature gaps or issues after migration (card controls moved or not functioning).

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User Reviews

Recent rating average: 2.30

All time rating average: 4.80

Upgrade to see all 1,227 reviews

0% (4)

Date	Author	Comment
2025-02-28	Cl*****	Most idiotic design. They’ve added the ai chat icon directly over top of the main menu button. So trying to navigate is impossible. Plus the “chat bot” takes forever to respond. Customer service at its worst.
Most idiotic design. They’ve added the ai chat icon directly over top of the main menu button. So trying to navigate is impossible. Plus the “chat bot” takes forever to respond. Customer service at its worst.
2024-10-30	03*****	Update since April 19 2024????
Update since April 19 2024????
2024-09-25	Th*****	I’ve uninstalled and installed several times now, every time I login whether it’s Face ID or by password. It gets stuck on the “loading accounts” screen. I’m new to this bank only because my job goes through here. But honestly, this isn’t the first issue I’ve had with FFL.
I’ve uninstalled and installed several times now, every time I login whether it’s Face ID or by password. It gets stuck on the “loading accounts” screen. I’m new to this bank only because my job goes through here. But honestly, this isn’t the first issue I’ve had with FFL.