Reviews of First Federal Lakewood Mobile

By: First Federal of Lakewood

List of user reviews and ratings for First Federal Lakewood Mobile

Total ratings

4.80 (Rating count: 1,227)

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Review summary

User reviews are mixed: many users praise the app for simple transfers, quick account access, and mobile check deposits, and express trust in the bank. However, repeated crashes, slow loading, confusing navigation, and biometric login problems after updates are common complaints. Some features appear missing or unreliable after migration. Overall the bank is appreciated, but the mobile app reliability and UX require significant improvements.

Pros

Easy transfers and quick visibility of accounts with a simple interface.
Mobile check deposit is convenient and easy to use.
App supports a secure, trusted banking relationship with long-term customers.
Some users note the app has improved over time with updates.

Cons

Frequent crashes and unexpected closes, especially after login.
Slow performance and long, unresponsive loading screens (e.g., 'Loading Accounts').
Poor UI/UX design and navigation following the update, making the app harder to use.
Biometric login issues (Face ID/Touch ID) not working or being ignored after updates.
Feature gaps or issues after migration (card controls moved or not functioning).

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User Reviews

Recent rating average: 2.30

All time rating average: 4.80

Upgrade to see all 23 reviews

17% (4)

Date	Author	Comment
2025-02-28	Cl*****	Most idiotic design. They’ve added the ai chat icon directly over top of the main menu button. So trying to navigate is impossible. Plus the “chat bot” takes forever to respond. Customer service at its worst.
Most idiotic design. They’ve added the ai chat icon directly over top of the main menu button. So trying to navigate is impossible. Plus the “chat bot” takes forever to respond. Customer service at its worst.
2024-10-30	03*****	Update since April 19 2024????
Update since April 19 2024????
2024-09-25	Th*****	I’ve uninstalled and installed several times now, every time I login whether it’s Face ID or by password. It gets stuck on the “loading accounts” screen. I’m new to this bank only because my job goes through here. But honestly, this isn’t the first issue I’ve had with FFL.
I’ve uninstalled and installed several times now, every time I login whether it’s Face ID or by password. It gets stuck on the “loading accounts” screen. I’m new to this bank only because my job goes through here. But honestly, this isn’t the first issue I’ve had with FFL.
2024-06-17	St*****	Overall I am a fan of FFL. Good bank, solid people, I’m happy to bank with them. I have for decades. But this new mobile app? Whoever decided on this nonsense needs to be let go. It’s a poorly designed web application dummied into an “app” that is exponentially slower and more unreliable than what they had previously. Half the time if you log in it hangs on the pallid, unoptimized wool-sweater gray “Loading Accounts” screen (both in browser and the pseudo “app”). Web applications are the future … but this ain’t it. 90% of the banking I do is online and this absolute travesty of an attempt at modernity is reason enough to kick me towards Chase or HSBC completely. Profoundly frustrating.
Overall I am a fan of FFL. Good bank, solid people, I’m happy to bank with them. I have for decades. But this new mobile app? Whoever decided on this nonsense needs to be let go. It’s a poorly designed web application dummied into an “app” that is exponentially slower and more unreliable than what they had previously. Half the time if you log in it hangs on the pallid, unoptimized wool-sweater gray “Loading Accounts” screen (both in browser and the pseudo “app”). Web applications are the future … but this ain’t it. 90% of the banking I do is online and this absolute travesty of an attempt at modernity is reason enough to kick me towards Chase or HSBC completely. Profoundly frustrating.
2024-03-19	Bg*****	New app is buggy. Loads slowly. Often launches in a mode that ignores Face ID. Requires a force quit to get back to proper login screen.
New app is buggy. Loads slowly. Often launches in a mode that ignores Face ID. Requires a force quit to get back to proper login screen.
2023-09-19	hd*****	The app crashes many times. When it works, it’s fine. But many times as soon as you log in to the app, it will crash. Not sure why, and couldn’t find a solution for that.
The app crashes many times. When it works, it’s fine. But many times as soon as you log in to the app, it will crash. Not sure why, and couldn’t find a solution for that.
2023-08-01	Gx*****	Several longatanding glitches. Logs you out of faceID after every use! Freezes up - on an iPhone XR and corrent iPhone. Not intuitive. Hate to say it, but the website is better.
Several longatanding glitches. Logs you out of faceID after every use! Freezes up - on an iPhone XR and corrent iPhone. Not intuitive. Hate to say it, but the website is better.
2023-03-06	bu*****	App used to work great. Now all it does it close out as soon as I try to open it. No options to do anything I’ve uninstalled an reinstall and updated. Nothing. Closes out every time
App used to work great. Now all it does it close out as soon as I try to open it. No options to do anything I’ve uninstalled an reinstall and updated. Nothing. Closes out every time
2022-06-23	Nu*****	What was the purpose of switching the card app to this banking app when in the app the card feature is longer on there also I turned my card off and now i can't turn it back on because this feature in the app doesn't work so how are you going to fix this🤷🏽‍♂️🤷🏽‍♂️🤷🏽‍♂️
What was the purpose of switching the card app to this banking app when in the app the card feature is longer on there also I turned my card off and now i can't turn it back on because this feature in the app doesn't work so how are you going to fix this🤷🏽‍♂️🤷🏽‍♂️🤷🏽‍♂️
2022-04-13	ca*****	Not the first time this has happened. My iPad is turned on for automatic updates. It shows that I am at 12.5 and the new updated app needs 13.0. But there is a button to update to an older version and it does nothing when pressed. So frustrating thinking of taking all my money out Of all my accounts!
Not the first time this has happened. My iPad is turned on for automatic updates. It shows that I am at 12.5 and the new updated app needs 13.0. But there is a button to update to an older version and it does nothing when pressed. So frustrating thinking of taking all my money out Of all my accounts!