Reviews of Thumbtack: Home Service Pros

By: Thumbtack, Inc.

List of user reviews and ratings for Thumbtack: Home Service Pros

Total ratings

4.90 (Rating count: 440,232)

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Review summary

Thumbtack offers a broad local-pro provider network and quick quotes, making it convenient to find and compare service options. However, reviews repeatedly flag high pay-per-lead costs, including dead leads, and concerns about unlicensed bidders. Privacy and data-sharing concerns, plus spammy profiles and weak vetting, further erode trust. Usability gaps and limited consumer protections add to a mixed experience. Overall, the app is useful for discovery and quotes but risky for spend, safety, and reliability.

Pros

Large pool of local pros makes it easy to find candidates.
Ability to get multiple quotes quickly and compare options.
Convenient and reliable for finding home services.
Many providers are professional and deliver good results.
Some reviewers view Thumbtack as a better option than competitors like Angi due to quotes and options.

Cons

Pay-per-lead pricing model, with leads that can be dead or not actually used (charged for Direct Leads).
Unlicensed contractors can bid on jobs, raising safety and liability concerns and highlighting vetting gaps.
Privacy concerns: app appears to sell user data and flood users with solicitations, with opt-out not always straightforward.
Quality control issues: spammy or low-quality profiles and fake accounts, indicating weak platform vetting.
Usability and protection gaps: app can be hard to use, limited review/upload functionality, and perceived weak consumer protection or guarantees.

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User Reviews

Recent rating average: 4.90

All time rating average: 4.90

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34% (44)

Date	Author	Comment
2026-05-26	on*****	They were professional, easy to work with and punctual.
They were professional, easy to work with and punctual.
2026-05-24	aj*****	service was great and very resourceful & responsive
service was great and very resourceful & responsive
2026-05-24	Fa*****	Jed hits every high mark and more. You will never regret this call!
Jed hits every high mark and more. You will never regret this call!
2026-05-23	Ma*****	Thank you for your service. You have been much of a help ‼️
Thank you for your service. You have been much of a help ‼️
2026-05-23	Ea*****	Every time I have used it I have been able to find someone who repairs my issues and they have been great.
Every time I have used it I have been able to find someone who repairs my issues and they have been great.
2026-05-22	Em*****	Great experience
Great experience
2026-05-22	di*****	Both professionals I have found via thumbtack have been excellent!
Both professionals I have found via thumbtack have been excellent!
2026-05-21	Gh*****	I got 5 names of companies to clean my house … I called three and only one called back. Home Sweet Home cleaning. They blew it out of the park! Thank you for helping me find the very best company.
I got 5 names of companies to clean my house … I called three and only one called back. Home Sweet Home cleaning. They blew it out of the park! Thank you for helping me find the very best company.
2026-05-21	Me*****	Chairs were assembled in 1.5 hours. Great job by Ivan
Chairs were assembled in 1.5 hours. Great job by Ivan
2026-05-21	S.*****	Communicated well, were punctual and quick. Would recommend and use again.
Communicated well, were punctual and quick. Would recommend and use again.