Directly OnDemand

As an emerging leader in CX Automation, we’re helping companies deliver better customer service at scale, while also creating economic opportunity for people in the AI era.

How does it work? Directly’s platform enables companies to put trusted, expert users (like yourself) at the heart of their AI support systems. These expert users help identify gaps in self-service content and are rewarded as they: create relevant support content that’s delivered to customers automatically, teach AI algorithms so they continuously improve, and resolve customer questions.

As an expert, you can use this app to:

• Access your personalized dashboard and view new questions
• Receive instant alerts for questions and reward updates
• View ratings of your responses

Please note: this app is for users who have been invited into a customer service program by companies working with Directly. For more information, visit www.directly.com.