Onsite HQ App

Inspections, work orders, packages, parking and notices for property teams.

OnSite HQ is the all-in-one app for everyone who lives or works in a managed building: property managers, concierges, on-site staff and residents. One login, one home screen, every task you used to chase across email, phone calls and printed notices.

FOR MANAGERS

• Dashboard with live KPIs across your full portfolio: open work orders, pending requests, packages awaiting pickup, today's access events and revenue.
• Filter by building or by date range. Tap any KPI to drill into the underlying records.
• Run inspections with structured checklists and photo evidence. Daily, weekly or monthly, assigned per building.
• Review every flagged inspection answer in one Issues list. Filter by building, template, assignee and date, then export to CSV.
• Approve service requests and dispatch them to internal staff or external vendors.
• Send notices targeted at a single building or your whole portfolio.
• Manage your team: invite concierges and employees, set custom roles and control which buildings and features each member can access.

FOR CONCIERGES AND STAFF

• Complete assigned inspections from your phone, with photos attached to each answer.
• Log packages with a single scan and notify the resident automatically.
• Issue parking infractions and access passes from the front desk.
• Triage service requests: answer them, raise a work order or route them to a vendor.
• Use the on-site SOP library to handle anything from a leak at 2am to a difficult complaint.

FOR RESIDENTS

• Book the gym, party room, guest suite or service elevator in seconds.
• Get a package alert the moment your delivery is logged at the front desk.
• Submit service requests with photos and track them from received to fixed.
• Read every building notice in one feed.
• Register a guest, request a parking pass or update your contact details.
• Pay amenity bookings and other building charges in the app.

BUILT-IN AI ASSISTANT Ask Lia, the OnSite HQ assistant, anything about your property. "How many packages are waiting for pickup?" "List parking infractions issued this week." "Show open service requests at Bentall 6." Lia answers in seconds with lists you can act on or export.

PRIVACY AND SECURITY

• One sign-in for managers across multiple buildings and companies.
• Role-based access. Residents only see their own building. Staff only see what they need.
• Your data is hosted on secure cloud infrastructure. OnSite HQ never sells or shares user data.
• Push notifications are opt-in.

REQUIREMENTS An OnSite HQ account is required. Accounts are created by your property management company. If your building uses OnSite HQ and you have not been invited yet, ask your property manager.