FOM Order Manager

Streamline your messenger first shop. Manage customer messages, track orders, send invoices, and handle deliveries on the go. The ultimate mobile CRM for social commerce.

FOM ORDER MANAGER is the all-in-one mobile companion for Facebook-first shop owners to manage orders, customers, deliveries, and messaging — all from your phone.

=== KEY FEATURES ===

ORDER MANAGEMENT

• Create, edit, and track orders in real-time
• Update order status from New -> Confirmed -> Dispatched -> Delivered
• Add notes, track payments, and manage refunds
• Generate professional PDF invoices with your branding

MESSENGER INTEGRATION

• View and respond to customer conversations
• Send order updates and delivery notifications
• Quick reply templates for common scenarios
• Unified inbox for all customer communications

DELIVERY TRACKING

• Track delivery status in real-time
• Assign delivery personnel
• Update customers with delivery ETAs
• Proof of delivery documentation

REPORTS & ANALYTICS

• Daily, weekly, and monthly sales summaries
• Revenue tracking and trends
• Customer insights and repeat buyer metrics
• Product performance rankings

CUSTOMER MANAGEMENT

• Complete customer profiles
• Order history and spending patterns
• Customer segmentation
• Notes and tags for personalization

SECURE & PRIVATE

• End-to-end encryption for sensitive data
• Biometric authentication support
• Secure session management
• GDPR compliant data handling

=== FOR SHOP OWNERS === Whether you're running a small Facebook boutique or managing a growing e-commerce operation, FOM Order Manager gives you the tools to streamline your workflow and focus on what matters — your customers.

=== FOR TEAMS ===

• Role-based access control (RBAC)
• Staff management with permission levels
• Real-time sync across devices
• Activity logs and audit trails

=== SUPPORT === Need help? Contact us at support@getfom.com or visit our help center.