GrindDesk

Find leads, manage messages, book customers, collect payments, automate follow-up, handle support, earn reviews, and grow repeat business—all from GrindDesk.

GrindDesk brings the core tools you need to run and grow your business into one connected platform.

Find leads, manage customer conversations, schedule appointments, send follow-ups, collect payments, create documents, handle support, request reviews, manage referrals, track revenue, and keep daily work moving without bouncing between separate apps.

LEADS & SALES • Find and capture new leads • Lead qualification, scoring, and enrichment • Contact and customer management • Sales pipeline and opportunity tracking • Lead nurturing and follow-up • Customer history and activity tracking • Lead-to-customer and revenue tracking

MESSAGING & CUSTOMER COMMUNICATION • Unified inbox • Text messaging • Email follow-ups • Social DMs and replies • Website chat • Multi-channel customer conversations • Automated replies and follow-up workflows • Conversation history and customer handoffs

BOOKING & SCHEDULING • Public booking pages • Services, pricing, staff, and availability • Business hours and blackout periods • Appointment confirmations and reminders • Rescheduling and cancellation workflows • Customer self-service booking • Booking-to-payment workflows

PAYMENTS & REVENUE • Payment links • Deposits and customer payments • Payment status and reconciliation • Revenue tracking and attribution • Outstanding payment follow-up • Booking, quote, and customer revenue tracking

ESTIMATES, PROPOSALS & INVOICES • Estimates and quotes • Proposals • Invoices • Electronic signatures • Customer document acceptance • Document delivery and status tracking • Invoice-to-payment workflows

FORMS & WEBSITE ENGAGEMENT • Public form builder • Contact, lead, and intake forms • Custom fields and embeddable forms • Website chat and visitor handoff • Form-to-lead and website-to-customer workflows • Live website activity tracking

SOCIAL & GROWTH • Social content creation • Post drafting and content variations • Social image content • Scheduled posts • Campaign modes • Social inbox • Comments and DM workflows • Social lead capture • Prospect discovery and outreach workflows • Customer re-engagement and growth campaigns

TASKS & OPERATIONS • Task creation and assignment • Team tasks and work queues • Lead-, customer-, and revenue-linked tasks • Follow-up tasks and reminders • Operational alerts and notifications • Automated task creation and routing • Escalation workflows

SUPPORT • Support ticket management • Email-to-ticket workflows • Support triage • Customer issue history • Ticket follow-up • Recommended actions and escalation workflows • Support notifications

REVIEWS & REPUTATION • Review requests • Scheduled post-sale follow-up • Public feedback pages • Private low-score feedback • Review delivery tracking • Opt-out handling • Reputation and customer satisfaction analytics

REFERRALS & MEMBER ECOSYSTEM • Business profiles • Member-to-member referrals • Customer referrals • Referral matching and routing • Referral status and lifecycle tracking • Booking- and payment-linked referrals • Trust and reputation signals • Business-to-business opportunity discovery

ANALYTICS • Lead, sales, booking, payment, revenue, and customer analytics • Website and marketing performance • Conversion and attribution tracking • Review and referral analytics • Growth and engagement metrics • Business performance dashboards

COMMERCE & OPPORTUNITY TOOLS • Product opportunity discovery • Price checking • Best-buy identification • Profit and margin analysis • Sell-speed and opportunity scoring • Inventory synchronization • Listing drafts • Resale outcome tracking • Government opportunity discovery

GrindDesk is built around the entire customer journey—from discovering a new opportunity to starting a conversation, booking work, getting paid, providing support, earning a review, generating a referral, and bringing the customer back again.

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