Vertask App

The all-in-one help desk for lean IT teams and MSPs. Tickets, assets, contracts, and a client portal — plus an AI assistant.

Vertask is the all-in-one help desk and PSA built for lean IT teams — from a one-person shop to a growing MSP. Manage tickets, IT assets, contracts, projects, and a branded client portal in one app, with an AI assistant that does whatever you ask in plain English.

Stop juggling five tools and a stack of spreadsheets. Vertask brings your entire service desk into one place, so you can answer requests faster, stay ahead of every renewal, and give clients a professional experience — without enterprise pricing or complexity.

HELP DESK & TICKETING Turn any email into a ticket automatically — no manual entry, no missed requests Canned responses send your most-used replies in one click Built-in task timer tracks time for billing and visibility Smart reminders alert you when tickets go overdue or come off hold Instant email notifications when work is assigned, updated, or resolved

IT ASSET MANAGEMENT Link assets to every ticket so context is always one tap away Keep a searchable record of everything you manage

SLA MANAGEMENT Per-client response and resolution targets with business hours Breach alerts and scorecards so nothing slips

CONTRACTS & RENEWALS Log agreements with terms, values, and renewal dates Automated reminders before anything lapses

CLIENT PORTAL A branded, passwordless portal where clients submit and track requests Self-service knowledge base to deflect repeat questions Star-rating feedback when tickets close

WORK YOUR WAY Task templates for recurring workflows like onboarding and IT setups Scheduled and recurring tasks automate repeating work Workbooks: custom data tables for vendor lists, inventory, and compliance records Granular access control keeps client data secure

AI ASSISTANT Ask in plain English and Vertask's AI assistant handles it — create tickets, look up assets, summarize a client's history, and more.

BUILT FOR HOW YOU WORK Small MSPs: one PSA instead of five tools, priced for a small shop Internal IT teams: an employee help desk with the reports leadership asks for Co-managed IT: a shared queue and asset record, scoped by permission Solo IT and consultants: a right-sized PSA that makes one person feel like a full service desk

Licensing options available on vertask.com