Otto AI

Every Call Counts

Otto is the AI phone agent purpose-built for hospitality. Otto works with your existing phone number, so customers keep calling your venue as usual. Available 24/7, Otto answers calls, takes phone orders, handles common customer questions, captures feedback and messages, and helps with reservations — giving your team more time to focus on the customers in front of them.

The Otto AI app is where your team manages what happens after the call. It brings the orders and messages handled by your phone agent into one simple operational view, so nothing gets lost between the phone ringing and your team taking action.

MANAGE EVERY PHONE ORDER

• Get notified when Otto takes a new order
• See orders across one or multiple venues
• Review customer details, items, notes, order type and pickup or delivery time
• Call the customer directly from the order
• Mark orders once they have been entered into your POS
• Filter and search to find the order you need

FOLLOW UP EVERY MESSAGE

• See customer messages captured by your Otto phone agent
• Review the caller's details and reason for calling
• Keep enquiries, feedback and follow-ups visible to your team
• Contact the customer directly when a response is needed

CONTROL OTTO FROM ANYWHERE

• Update pickup and delivery wait times when the venue gets busy
• Choose how Otto should handle calls using agent modes
• Switch between venues and focus on the orders or messages that need attention
• Manage day-to-day venue activity without needing to be at a desktop

From the lunch rush to after-hours calls, Otto helps make sure every caller is answered and every order or message reaches your team. The Otto AI app keeps that work visible, organised and moving.

An active Otto account is required to use this app.