Ogent.ai: Restaurant Operator

Run your restaurant from your pocket.

Ogent Merchant is the official app for restaurant owners, managers, and staff on the Ogent platform. Get real-time order alerts, manage your full menu, monitor sales performance, and control your entire ordering operation — from anywhere, on any shift.

Whether you're on the floor during a dinner rush or checking in remotely, Ogent Merchant app keeps you connected to every part of your business.

ORDER MANAGEMENT Stay on top of every order as it comes in. Ogent Merchant delivers instant push notifications and audio alerts so nothing slips through the cracks.

• View your live order queue with real-time updates
• Update order status — New, In Progress, Ready, Completed
• Highlight delayed orders and future-scheduled deliveries
• Update delivery times and notify third-party drivers instantly
• Cancel third-party delivery when needed
• Filter orders by status for a cleaner, faster workflow
• Auto-print orders to your kitchen printer on arrival
• Access full order history anytime

MENU MANAGEMENT Keep your menu accurate and up to date — without touching a laptop.

• Add, edit, and delete menu categories and items
• Update names, descriptions, prices, and prep times
• Upload item photos straight from your phone's camera
• Control item visibility — show, hide until tomorrow, or hide permanently
• Manage modifiers, modifier options, and pricing
• Set up item variants (sizes, flavors, options)
• Reorder categories and items with drag-and-drop
• Duplicate items to speed up menu building

SALES ANALYTICS Understand what's working and make smarter decisions.

• Today's snapshot — total orders and revenue at a glance
• Custom date range reports
• Top-selling menu items
• Order source breakdown — website, QR, third-party platforms
• Fulfillment mode comparison — pickup, delivery, dine-in
• Payment method breakdown
• Order traffic by hour of day and day of week

STORE SETTINGS You're always in control of how your restaurant operates.

• Pause ordering for 30 minutes, 1 hour, 2 hours, rest of day, or indefinitely
• Pause delivery only while keeping pickup and dine-in active
• Resume ordering with a single tap
• Configure regular and holiday store hours
• Manage portals, delivery zones, and service types
• Set preparation times, tip options, and after-hours ordering preferences
• Add custom messages to your ordering portal

HARDWARE INTEGRATION Connect your kitchen and front-of-house hardware directly from the app.

• Kitchen station printers for automatic order ticket printing
• Receipt printers for customer receipts
• Kitchen Display Systems (KDS) for order prep workflows
• WiFi and Bluetooth device discovery and pairing

TEAM MANAGEMENT Manage your team's access without the hassle.

• Create and manage staff accounts
• Assign roles with appropriate feature access
• Restrict sensitive actions like refunds to authorized users only

AI ASSISTANT Your built-in restaurant operations assistant. Ask questions, get instant answers about app features, and receive smart recommendations to help you run a more efficient service.

SECURE & RELIABLE

• Biometric login — Face ID, Touch ID, and Fingerprint support
• Secure session management with automatic timeout
• All data transmitted over encrypted connections
• Multi-location support for merchants with more than one restaurant

Ogent Merchant is exclusively for restaurants registered on the Ogent platform. To get started, visit ogent.ai and sign up your restaurant for free.