ShiftCare Family Portal

Stay connected to the care of the people who matter most.

ShiftCare Family Portal gives family members and plan managers a secure window into a loved one's care — so you always know what's happening, who's involved, and how things are going, without the endless phone calls and emails.

Your care provider invites you with a simple email link. Set a password, and you're in. Everything you see is controlled by your provider, so you get exactly the visibility they've chosen to share.

WHAT YOU CAN DO

• See the schedule — View upcoming and past visits at a glance, with dates, times and the type of support being delivered, synced live from your provider's roster.

• Follow the care timeline — A clear, day-by-day feed of completed visits, including start and end times, visit notes and photos uploaded by the support team.

• Meet the care team — See who's providing support, with names, photos, languages spoken and a short bio.

• View the care recipient profile — Keep key details about your loved one in one place.

• Request support and changes — Ask for extra support or a change to a visit, sent straight to your provider's team to review. Cancel or adjust a visit when your provider allows it.

• Stay notified — Get email and in-app updates when a visit is scheduled, a request is approved, or a visit is coming up — no need to keep logging in.

• Manage your details — Update your own contact information and notification preferences any time.

BUILT FOR PEACE OF MIND

• Secure and private — Access is invite-only and permission-based, protected by the same security standards trusted across the ShiftCare platform.

• You see only what your provider shares — Every section is configurable by your provider, so families see the right information and nothing more.

• Works on any device — A clean, simple experience designed for families, not just tech experts.

ABOUT SHIFTCARE

ShiftCare is care management software trusted by thousands of home care, aged care and disability support providers across Australia, the US, Canada and beyond. The Family Portal extends that platform to the families and plan managers who care most.

Note: The ShiftCare Family Portal is provided through your care provider. You'll need an invitation from a provider who uses ShiftCare to sign in.