OpticomONE

OpticomONE is a comprehensive OSS/BSS platform designed for fibre network operators, internet service providers (ISPs), contractors, and field technicians. The mobile app extends the power of the OpticomONE platform into the field, providing everything technicians and operations teams need to efficiently manage installations, work orders, stock, and customer interactions.

Whether you're completing a new fibre installation, attending to a fault, or performing scheduled maintenance, OpticomONE keeps your team connected with real-time task management and workflow automation.

Key Features

Installation & Work Order Management

• Receive and manage assigned installations and work orders.
• View detailed job information, customer details, and installation addresses.
• Track task progress from assignment through to completion.
• Update work order status in real time.

Task Management

• Complete step-by-step installation and maintenance tasks.
• Record notes and job outcomes.
• Ensure all required tasks are completed before closing a job.

Stock Allocation & Asset Management

• Receive allocated equipment and stock.
• Record serial numbers for installed devices.
• Track stock usage and assigned inventory.
• Improve accountability and reduce asset losses.

Photo & Document Uploads

• Capture and upload installation photos directly from the field.
• Attach supporting documents to work orders.
• Maintain complete installation records for auditing and quality assurance.

Customer Sign-Off

• Capture customer signatures upon successful completion.
• Provide proof of work completed.
• Improve accountability and customer satisfaction.

Real-Time Updates

• Synchronise job information with the OpticomONE platform.
• Keep office staff and field technicians aligned with live updates.
• Reduce paperwork and eliminate manual processes.

Built for Fibre Operations

Designed specifically for the fibre industry, OpticomONE supports installation teams, support technicians, contractors, and network operators by simplifying operational workflows and improving visibility across the entire service delivery process.

Benefits

• Faster job completion
• Improved technician productivity
• Better stock control
• Accurate job documentation
• Real-time communication between field and office
• Reduced paperwork
• Complete audit trail for every installation and work order

OpticomONE helps service providers deliver a faster, more efficient customer experience by bringing operations, field services, and workflow management together in one integrated mobile solution.