Moyafa

Bring customer conversations, orders, tickets and bookings into one workspace—with practical AI and clear context for your team on web and iPhone.

Moyafa is a customer-support and operations workspace for businesses using WhatsApp, built for online stores and service businesses. Instead of switching between the conversation, order, inventory, ticket or booking, Moyafa brings the context your team needs into one place—so they can understand the request, respond faster and complete the next step clearly. For online stores • Connect your Zid, Salla or Shopify store • Sync products, prices, inventory and orders • View customer and order context beside the conversation • See the order status reported by your commerce platform • View warehouse status and affected backordered items when StorageStation is connected • Open the linked order in ShipHero when the integration is available • Share products, build a cart and send a checkout link • Manage exchange, return and follow-up work through tickets
For service businesses • Manage customers, conversations and bookings • Track the service, appointment, location and assigned staff member • Organize today’s and tomorrow’s bookings and upcoming tasks • Follow booking statuses and team activity • Use a focused workspace for inbox, tickets and campaigns
Clearer customer support • A shared inbox for your team • Turn conversations into trackable and assignable tickets • See orders and bookings linked to each customer • Add internal notes and review ticket activity • Run campaigns, automation flows and operational reports • Full Arabic and English support, including right-to-left layouts
Practical AI Moyafa helps prepare responses using the conversation, the knowledge you configure and available business data. Your team can review and edit suggestions before sending, keeping people in control. On iPhone • Access conversations, tickets, customers, orders and bookings • Return automatically to your most recently used workspace • Control notifications independently for each workspace • View commerce-platform and warehouse context in orders and tickets when available
Moyafa is a Meta-approved technology provider. A Moyafa account and the relevant connected channels or integrations are required. Available features and data vary by business type, plan and connected integrations. Terms of Use: https://www.apple.com/legal/internet-services/itunes/dev/stdeula/