ALAbrish Technologies FZCO

This is a complete WhatsApp API CRM built to manage chats, leads, automation, campaigns, sales, support, billing, wallets, white-label panels, and teams.

• Smart WhatsApp Inbox: Manage customer chats in one shared inbox with assignment, read/unread filters, exact counts, pinned chats, search, internal notes, customer sidebar, tags, quick replies, mute, export, notifications, and history.

• Advanced Chat Tools: Start chats with any number, send templates, reply to specific messages, forward messages and media, copy clean text, clear chats, share location, add emoji reactions, record voice notes, preview audio, use undo send timers, and follow WhatsApp 24-hour rules.

• AI & Translation: Rephrase, polish, translate, shorten, expand, fix grammar, change tone, make messages formal, polite, friendly, persuasive, or concise, preview instantly, apply with one tap, save replies as templates, auto-detect language, and support multilingual customers.

• Leads, Contacts & Profiles: Capture leads from WhatsApp, ads, forms, landing pages, Google Sheets, CTWA, broadcasts, and manual entries. Manage profiles, custom fields, source, status, notes, tags, opt-out, duplicate merge, reminders, and timelines.

• Broadcast & Campaigns: Run campaigns with CSV/Excel import, Google Sheets sync, pasted tables, variables, scheduling, bulk scheduling, recurring broadcasts, list chunking, cloning, pause/resume, retry failed sends, and resend to unseen or unreplied contacts.

• Analytics & Reports: Track sent, delivered, failed, read, replied, clicked, button CTR, queue status, skipped contacts, opt-outs, failed reasons, agent performance, margins, spend, lead sources, revenue overview, and customer activity.

• Template Management: Create text, image, video, document, carousel, static media, and dynamic media templates. Track approval status, category, language, quality rating, variables, buttons, JSON preview, test send, duplicate, clone, bulk delete, and cross-number copies.

• Automation & Bot Builder: Build no-code journeys with triggers, actions, conditions, keyword replies, welcome flows, delays, webhooks, Google Sheet triggers, CTWA leads, WhatsApp forms, response capture, OTP generator, buttons, lists, catalogs, agent assignment, and logs.

• Powerful Integrations: Connect Shopify, WooCommerce, HubSpot, Zoho, Salesforce, Razorpay, Stripe, PayPal, Google Sheets, Zapier, Make, Pabbly, n8n, Calendly, Google Forms, Slack, Google Ads, Meta Pixel, QuickBooks, Tally, WordPress, and more.

• Sales, Quotes, Payments & Teamwork: Convert chats into revenue with quotations, proposals, invoices, orders, payment links, follow-ups, reminders, accepted quote tracking, pipeline visibility, chat assignment, round robin, sender labels, private notes, and departments.

• Roles, Permissions & Security: Use built-in and custom roles with view, create, edit, delete, approve, export, import, assign, and mask-reveal permissions. Protect data with field masking, masked search, audit logs, session tracking, API key controls, 2FA, encryption, opt-in records, and retention rules.

• Multi-WABA, Wallet & Pricing: Connect multiple WABAs and numbers, switch easily, manage separate wallets, templates, quality rating, messaging limits, live deductions, transaction history, subscriptions, add-ons, low-balance alerts, invoices, taxes, country-wise pricing, margins, ledger, and reports.

• Support + Mobile Experience: Raise tickets with text, images, videos, PDFs, and audio. Assign tickets, reply in thread view, monitor response time, keep history, send notifications, use dark mode, collapsible sidebar, fast navigation, branded panels, and mobile-friendly workflows.