Vidual Inbox

A single inbox for every customer support channel — email, DMs, live chat, WhatsApp, Telegram. Your whole team sees the words. No one ever asks "did anyone reply?" again.

You forward emails between the team. Someone replies, nobody else knows. Instagram DMs vanish into one person's phone. A customer follows up and three people answer at once — or nobody does. You deserve better than "check the sent folder."

And for many brands, Instagram DMs now rival email for volume. The tools that came before treated social as an afterthought — bolted on, second-class. The help desks built for fifty-person support teams (Freshdesk, Zendesk, Help Scout, Groove) charge per seat, take days to configure, and still don't quite get DMs.

Vidual Inbox is the alternative. One shared inbox for every channel — designed for agile teams that don't all work under one roof, but want to feel like they do. With one price and no pay-per-seat in sight.

On Apple Watch: read new messages in large, easy type and reply by voice or keyboard. You check the words before they go, and can undo within ten seconds. Leave a note for the team, set a reminder to get back to someone, or hand the conversation to a colleague, all from your wrist.

Terms of Use (EULA): https://vidualinbox.com/terms.html