Lodgestory

Lodgestory is the holistic communications contact centre management app. Handling phone calls to Unified Inbox for WhatsApp, Email, Instagram, WebWidget and more.

Lodgestory is the holistic communications and customer relations management app for large enterprises and fast paced startups. Handling every customer communication and interaction — from traditional phone calls to Unified Inbox for WhatsApp, Email, Instagram, Twitter, WebWidget or any of the 55 chat messaging apps, while also supporting custom workflows and operational ticket management — from one place, on your phone.

WHAT YOU CAN DO

• Make and receive guest calls without leaving the app. Built-in softphone with caller ID, call history, and missed-call recovery — no separate dialer required.

• Reply to guests through your hotel's chat number. Threaded conversations, media attachments, smart filters (assigned to me, unresolved, by chat), notes for internal handoff.

• Track and resolve operational tickets. Capture issues raised in any chat, assign to teammates, set priority (SOS / High / Medium / Low), attach photos, mark resolved.

• Notifications when a guest pings you, when a teammate assigns you a ticket, or when a call rings — even with the app closed.

• Built for the back-of-house reality: works on older Apple devices and survives bad Wi-Fi, syncs cleanly when you come back online.

LODGESTORY ON THE WEB

The same data is available at lodgestory.com — sign in with the same credentials. Use the web for bulk operations and reporting; use the app for live work. WHO IT'S FOR

Hotel general managers, duty managers, front-desk teams, and housekeeping supervisors at independent and chain hotels.

ACCOUNT

Lodgestory is a B2B product — your hotel's admin will provision your account. Trial / demo: visit lodgestory.com.

SUPPORT

Email: hello@lodgestory.com