VocalOps

VocalOps answers your business phone with an AI receptionist. This app is the companion for your team: it puts every escalated emergency, every service request and your whole customer roster in your pocket.

EMERGENCIES, THE MOMENT THEY HAPPEN When the AI receptionist decides a call needs a human, the emergency reaches your phone as a time-sensitive alert. Open it and see everything the caller said, then call or text them back with one tap.

EVERY REQUEST, FULLY CONTEXTUALIZED Each emergency and service request opens with the caller's name and number, a one-tap Call and Text, an AI summary of what they need, the full call transcript, and the job location on a map with driving directions and drive time from where you are.

CALL RECORDINGS AND TRANSCRIPTS Play back the original call whenever you need the caller's exact words. Recordings stay audible even with the ringer off, and the screen stays awake while they play.

YOUR CUSTOMER ROSTER Browse and search your full CRM from your phone, no matter how large it is. Open a contact to see their history and jump straight into any of their past requests.

SEARCH ACROSS EVERYTHING One search field, server-side, across your whole roster — not just what has loaded on screen.

ARCHIVES Closed emergencies and requests stay available in dedicated archive views, so nothing gets lost after it is handled.

BUILT FOR iOS Native SwiftUI throughout, with light, dark and system appearance, time-sensitive notifications for emergencies that clear themselves once acknowledged, and secure sign-in with your existing VocalOps account.

MULTIPLE BUSINESSES Manage more than one business from one account and switch between them in a tap.

VocalOps requires an active VocalOps account. Contact us to get set up.