SIENG

SIENG is the official consumer protection platform of the Lao People's Democratic Republic, authorised by the Department of Internal Trade (DIT), Ministry of Industry and Commerce (MOIC). It connects consumers directly with the responsible government authority, making it easier than ever to raise concerns, submit complaints, and seek resolution.

WHAT YOU CAN DO WITH SIENG

Submit a complaint or report When a product or service doesn't meet the standard you deserve, you can file a formal complaint or report through a simple, guided form. No complicated process. No unnecessary steps. Just a clear path to being heard.

Attach your evidences Photos, videos, voice recording, receipts can be uploaded to support your case. Complaint can be taken more accountable with proof. SIENG keeps everything organised in one submission.

Follow your case Complaints can be checked any time after submission. You can check the status of your complaint, give a comment with the authorities handling the case. Stay informed on what comes next.

Stay informed on your rights Read articles, announcements, and legal guidance published by government departments and consumer protection authorities.

SIENG is for every consumer in Laos whether you're dealing with a faulty product, a misleading service, or an unfair business practice. Your voice matters, and this app ensures it reaches the right people.

Available for use within the Lao People's Democratic Republic only.