Azeer

Azeer brings every customer conversation into one mobile inbox so your team can reply faster, together.

Whether your customers reach you on WhatsApp, Instagram, Facebook Messenger, or Telegram, Azeer unifies every chat into a single, real-time inbox built for support agents, sales reps, and small business owners who can't be tied to a desk.

ONE UNIFIED INBOX Pull every channel into a single feed. WhatsApp, Instagram DMs, Facebook Messenger, and Telegram all sit side by side, sorted by recency, so you never miss a message. A clean platform badge on each chat tells you at a glance where the conversation is happening.

REAL-TIME MESSAGING Live conversations powered by a dedicated WebSocket layer — new messages, status changes, and assignments arrive instantly. Delivery and read receipts mirror the WhatsApp experience your customers expect. The 24-hour WhatsApp window is surfaced on every row so you know exactly when a free-form reply is allowed and when to fall back to a template.

RICH MESSAGING

• Send and receive text, voice notes, photos, videos, and documents
• Browse a media library to re-share previously sent files
• Approved templates and quick replies for fast, consistent responses
• Reply to specific messages with quoted threads
• Forwarded-message indicators on inbound chats

TEAM COLLABORATION

• Assign chats to teammates or whole teams in one tap
• Mention colleagues with @ in private notes — they get a push the moment they're tagged
• Filter the inbox to your assigned chats, unread, mentions, or unanswered conversations
• Pin priority chats to the top
• Tag contacts to keep your CRM organized
• View-As lets managers see the inbox from a teammate's perspective for coaching and triage

BUILT FOR PRODUCTIVITY

• Powerful search across messages, contacts, and conversations with deep-link to the exact match
• Swipe to mark read, pin, or close — no menus needed
• Push notifications with deep links straight to the right chat
• Optimized for one-handed use and fast triage on the go

LANGUAGES & ACCESSIBILITY Full English and Arabic support with right-to-left layouts that flip instantly when you switch language — no app restart needed. Localized dates, times, and number formatting throughout. Designed to feel native in both directions.

PRIVACY & SECURITY

• Biometric sign-in (fingerprint / Face ID)
• Per-device session management
• Role-based permissions enforced end-to-end
• Encrypted in transit

WHO IT'S FOR Customer support agents, sales teams, account managers, and business owners who need their customer conversations wherever they are. Built to pair with the Azeer web platform — sign in once and your inbox, contacts, and team are right there.

GET STARTED Sign in with your existing Azeer account. Don't have one yet? Visit azeer.com to create your workspace.

We're just getting started — this is our first release. Tell us what you'd like to see next.