Arkemis

Manage your Arkemis customer-support inbox from your phone. Reply across WhatsApp, web chat, email and SMS — and get push notifications the moment you're assigned.

Arkemis is the official mobile companion for the Arkemis customer-support platform. If your team handles customer conversations across WhatsApp, web chat, email, SMS, Instagram, Telegram or Line on portal.arkemis.ai, this app lets you do it from anywhere.

Stay on top of your inbox • See incoming customer conversations in real time • Reply with text, voice notes, attachments, canned responses and message templates • Add private notes to collaborate with teammates without the customer seeing • Assign conversations to a specific agent or team • Change status (open, pending, resolved, snoozed) and priority

Stay reachable • Push notifications for new conversations, assignments, @mentions and SLA misses • Your inbox state is synced across devices, including the Arkemis web dashboard • Multi-account support for agents working across organizations

Stay efficient • Search and filter by status, assignee, priority, label or channel • Light and dark themes • 30+ languages • Quick reply with macros and pre-formatted templates

Stay secure • Sign in with your existing Arkemis credentials (cloud or self-hosted) • SSO support via SAML • No customer data stored on the device beyond your active session

Note: Arkemis Mobile requires an active account on portal.arkemis.ai or a self-hosted Arkemis backend. It is built for customer-support agents, supervisors and team leads.