ICT Hero Helpdesk

ICT Hero Helpdesk is the companion app for the ICT Hero managed helpdesk service, available to businesses supported by ICT Hero and its partner MSPs, or schools and businesses wanting a fully featured helpdesk solution. Stay on top of your IT support from anywhere. View your open tickets, follow up with the support team, track progress, and receive instant push notifications when your ticket is updated, built in AI to help agents resolve issues or respond to users.

Features:

• View and reply to your support tickets
• Instant push notifications for ticket updates
• Secure login via your organisation's ICT Hero account
• Full ticket history and conversation thread
• Attach photos from your camera or photo library
• View devices monitored by the RMM

Access required This app requires an active account on the ICT Hero Helpdesk service. Access is provided by your IT support provider. If you're not sure whether your organisation uses ICT Hero Helpdesk, please contact your IT support team or visit icthero.co.uk to enquire about managed IT support.