TwinFix

Report issues in seconds, assign technicians, and scan equipment with QR codes. TwinFix keeps your entire service operation organized from reporting and repairs to stats

TwinFix is a mobile service management system for equipment, locations, and all operational assets within your company. Report breakdowns, assign technicians, manage equipment inventory, and maintain full control over repair costs — all from one place.

Say goodbye to chaotic messaging threads, lost service requests, and paper-based maintenance records. TwinFix connects your team and technicians through one clear and efficient workflow.

— KEY FEATURES —

• REPORT ISSUES IN SECONDS

Take a photo, describe the problem, select the location, and submit a service request. You can attach up to 5 photos, specify a particular machine from your inventory, or report a general issue.

• ASSIGN TECHNICIANS AND TRACK STATUS

Assign requests to specific service technicians. Technicians can accept assignments, provide estimated travel and repair times, and all stakeholders can monitor progress in real time.

• EQUIPMENT INVENTORY WITH QR CODES

Every piece of equipment in your company can have its own asset profile containing model information, serial number, purchase date, warranty details, photos, and repair history. Generate a QR code and later scan it in the app to instantly access equipment details and maintenance records, or quickly report a fault by scanning the QR code.

• LOCATION INSPECTIONS

Plan and perform technical inspections of facilities and locations.

• IN-TICKET CHAT

Two-way communication between the requester and the technician for every repair task. No switching between apps and no lost conversations.

• PUSH AND EMAIL NOTIFICATIONS

Stay informed about new requests, assignments, status changes, and messages in real time.

• ANALYTICS AND COST TRACKING

A dashboard with insights into repairs, costs, and key performance metrics, helping you make data-driven decisions.

— MULTILINGUAL SUPPORT —

TwinFix is available in three languages: Polish, English, and Spanish. Each user receives notifications in their preferred language.

— LIGHT & DARK MODE —

Full support for both themes. The app can automatically adapt to your iOS system settings or allow you to choose your preferred mode manually.