OSH Host Stand

Run your restaurant from one app: host queue, admin controls, and a branded guest waitlist experience.

OSH is the restaurant operating system for the front desk. Staff sign in with their OSH account and land in the right workspace for their role: host, admin, or owner. Guests can open the same app into a branded queue tracker for the specific restaurant they are visiting.

WAITING TAB • Live queue: every party in position order, with promised time and a second-by-second "waiting" clock. • Guest ETA changes: when a guest moves their ETA from the guest queue tracker, hosts see the updated time and whether it happened after a call. • One-tap Seat: tap Seat on any party, enter the physical table number, and confirm. The party moves to the Seated tab and your turn-time tracking starts. • One-tap Chat: a two-way SMS thread with the guest, including three quick replies — "Your table is almost ready," "Need 5 more minutes?" and "We lost you — are you still here?" • One-tap Call: dial the guest's phone directly from the row. No paste, no dialer. The call is logged on the party record. • Notify, Custom SMS, Custom Call, No-show: the existing host actions are preserved. • Rows whose phone number is missing or invalid disable messaging and calling automatically so you can't accidentally reach the wrong party.

SEATED TAB • Every seated row shows its table number in the leftmost cell so anyone at the stand can answer "where is the Patel party sitting?" in half a second. • Advance turn states — Ordered / Served / Checkout / Departed — so your downstream Avg Order, Avg Serve, and Avg Checkout rollups stay accurate.

SEAT-WITH-TABLE DIALOG • Table number is required on seat. Recent tables are quick-pick chips. • If you try to seat a party at a table that is already occupied, you see the conflict (which party is currently there), and an explicit override is required to proceed. Mistakes are caught; emergencies are not blocked.

ROLE-AWARE ACCESS • Hosts land directly in the live floor view. • Admins and owners get a workspace for guest settings, messaging identity, and front-desk controls. • Guests can enter a restaurant slug and optionally a party code to open that restaurant's branded queue tracker.

BUILT FOR THE STAND • Rich mobile-first UI with restaurant branding after login. • iPad-primary, iPhone-secondary. • Polls every 15 seconds while the app is in the foreground; pauses automatically while backgrounded so it doesn't burn battery on a locked tablet. • Staff sign in with a named OSH account, with multi-restaurant selection when needed.

OSH is an internal hospitality tool. It does not collect or display data beyond what the restaurant already manages in the OSH dashboard today.