Rasd Tracker

RASD is a flexible, configurable operations platform that helps organizations of all types create, track, and resolve incidents — on their own terms.

RASD adapts to your workflows across all industries. Define your own incident types, set escalation rules, and monitor site readiness across all your locations from a single mobile interface.

KEY FEATURES

• Custom Incident & Ticket Creation: Log any type of operational issue or request in seconds — maintenance faults, compliance gaps, service disruptions, quality checks, or any custom category your organization defines. Every ticket captures type, priority, description, and status from the moment it is created. • Incident Tracking & Follow-Up: Follow every ticket from creation to closure. Update status, add follow-up notes, reassign responsibility, and keep a full audit trail so nothing is left unresolved. • Automatic Escalation: Tickets that are not addressed within defined timeframes are automatically escalated to the appropriate team or supervisor. Configurable escalation rules ensure critical issues always reach the right people. • Site Readiness Monitoring: Check and report on the operational readiness of any site, branch, or location. Ideal for multi-site organizations that need a consistent view of readiness status across their network — from offices to field sites. • Alert & Priority Management: Receive real-time alerts for high-priority tickets and escalations. Filter and sort by status, priority, and type to stay focused on what needs immediate attention. • Dashboard Overview: An instant summary of open tickets, escalated incidents, and site readiness status across your organization — updated automatically so your team always has the current picture. • Role-Based Access Control: Each user sees only the tickets, sites, and data relevant to their role. Configurable permissions ensure the right people have the right access. • Bilingual Support (Arabic / English): Full right-to-left (RTL) Arabic interface and left-to-right (LTR) English interface — switch instantly from your profile settings. • Light & Dark Mode: Choose between light mode, dark mode, or follow your system preference. • Secure & Encrypted: All data is transmitted over encrypted connections and is accessible only to authorized users within your organization.

SUITABLE FOR

Any organization managing operational issues across one or more locations: hospitality groups, retail chains, facilities and property management, utilities and infrastructure, healthcare facilities, logistics and transportation, and more.

REQUIREMENTS

• Active RASD account provided by your organization's administrator • Internet connection required

SUPPORT

For technical support or account access, contact your organization's RASD system administrator.