Kaanha AI

Kaanha AI is an independent multi-channel CRM and team inbox for small businesses. Connect WhatsApp Cloud API, SMS, and Instagram in one shared workspace.

Kaanha AI is a multi-channel customer messaging CRM and shared team inbox for small and medium businesses. Manage every customer conversation — from WhatsApp Cloud API, SMS, Instagram and more — in one place, with your whole team.

Built for sales, support, and operations teams who reply to customers across multiple channels and want CRM context, AI assistance, and proper handoff in one app.

WHAT YOU CAN DO • Shared team inbox — assign chats to teammates, see who is replying • Multi-channel — WhatsApp Cloud API, SMS via Twilio, Instagram DM, and more • Contacts CRM — tags, notes, soft-delete with 30-day recovery • Quick replies with variable interpolation ({{contact.name}}, {{org.name}}) • Per-conversation 24-hour window indicator for compliant WhatsApp replies • Optimistic send with tap-to-retry on failure • Real-time updates via Server-Sent Events (no manual refresh) • AI takeover button when a chat is being handled by your AI agent • Camera, photo library, video, document, and voice attachments • Push notifications for new messages • Two-factor authentication (TOTP) with biometric unlock

WHAT THIS APP IS NOT Kaanha AI is an independent third-party platform. We are not affiliated with, endorsed by, or sponsored by WhatsApp Inc., Meta Platforms, Inc., or any of their subsidiaries. WhatsApp is a trademark of WhatsApp LLC. Kaanha AI integrates with the official WhatsApp Cloud API as a registered Business Solution Provider; you bring your own Meta credentials in our web onboarding flow.

WHO USES KAANHA AI Small and medium B2B businesses (sales, support, agency, e-commerce teams) who already have or want a Meta WhatsApp Business Account and want a shared inbox plus CRM on top of it.

ABOUT SUBSCRIPTIONS Subscriptions are sold to businesses on the Kaanha AI website at app.kaanha.ai. The mobile app does not contain in-app purchases. Sign in with your existing Kaanha AI workspace account.

PRIVACY AND SUPPORT Privacy policy: https://kaanha.ai/privacy Terms: https://kaanha.ai/terms Support: hi@kaanha.ai