Nivaran

Report civic issues in seconds. Track complaints get realtime status updates, and help build a better city now available for cities,societies, and local bodies everywhere

Nivaran is a smart civic complaint management platform that bridges the gap between citizens and their local authorities. Designed for modern cities, residential societies, and local bodies, Nivaran empowers residents to report, track, and resolve civic issues — all from their smartphone. Whether it's a broken streetlight, a drainage blockage, an uncollected garbage pile, or a security concern — Nivaran makes it easy to raise your voice and get results. HOW IT WORKS — File a complaint in minutes Select the relevant department (Cleaning, Electricity, Security, Drainage, Infrastructure, and more), take a photo of the issue directly from your camera, and let the app capture your precise location automatically. Submit and you're done. — Track your complaint in real time Once submitted, your complaint gets a unique tracking ID. Follow its journey from submission to resolution — see every status update as it happens: Pending, In Process, Resolved, or Rejected. — Get notified instantly Receive push notifications the moment an authorized staff member updates the status of your complaint. When a complaint is marked as resolved, the staff must upload a photo of the resolved site — so you can verify it yourself. — Stay informed about your community Access a dedicated department directory with informative profiles of officers and staff members of your organization. Know who manages what in your community. — Live weather at a glance Stay updated with current weather conditions right from the app dashboard. KEY FEATURES • Complaint filing with photo and GPS location • Real-time complaint tracking with status updates • Push notifications on every status change • Photo proof of resolution uploaded by staff • Department-wise complaint categorization • Officer and staff directory for local bodies • Secure account with mobile OTP signup • Flexible login — User ID/Password or OTP-based • Password customization from account settings FOR ORGANIZATIONS & LOCAL BODIES Nivaran is a multi-client platform open to any municipality, town authority, residential society, gated community, or private local body. Any organization managing a civic area can get onboarded. Contact us through our website to register your organization and deploy Nivaran for your community. Visit us at: www.camel-communication.com/register Together, let's build cleaner, smarter, and more responsive communities.