IA Reach

Your business WhatsApp, handled: an AI assistant answers customers while you watch, take over, and follow up on leads — right from your phone.

IA Reach — your WhatsApp inbox with an AI assistant

IA Reach is the mobile app for businesses using WhatsApp Reach by IA Group: a business WhatsApp inbox where an AI assistant answers customer conversations while your team monitors and steps in — wherever you are.

COCKPIT See at a glance how your WhatsApp channel is performing: open conversations, response times, and what the AI has handled today.

INBOX All customer conversations in one place. Follow along as the AI replies, take over a conversation whenever you want, and hand it back to the AI when you're done. Assign conversations to team members, add internal notes, and close finished conversations.

QUICK REPLIES Send frequently used answers with a single tap.

LEADS View the leads coming in through your WhatsApp channel.

AI COCKPIT View and manage how your AI assistant is configured.