TicAI

Transform customer support with AI-powered ticketing, real-time collaboration, automated testing, and multilingual support for global teams.

Streamline Your Customer Support & Quality Assurance Our comprehensive platform combines powerful ticketing management with automated test case generation, designed for modern support teams and QA professionals. KEY FEATURES: Ticket Management • Multi-channel support (Web forms, Email, Phone, Slack) • AI-powered ticket summarization and metadata suggestions • Real-time status tracking and updates • Custom workflows with flexible status management • Automated escalation rules • Rich history and audit trails Test Case Management • AI-generated test cases from multiple perspectives • Visual test step management • Screenshot analysis for automated test creation • Field pattern extraction from images • Test execution tracking and reporting • Common and individual test categorization Collaboration Tools • Real-time chat and notifications • Group management and escalations • Comment threads with image support • @mentions and team collaboration • Mobile-optimized interface Multilingual Support • Japanese, English, and Vietnamese interfaces • Auto-translation with manual override • Translation request workflows • Document translation capabilities Analytics & Reporting • Comprehensive dashboard with KPIs • Custom views and filters • Ticket trend analysis • Performance metrics tracking • Exportable reports Integration Capabilities • GitHub issue and PR linking • Stripe payment integration • Custom webhook support • RESTful API access Enterprise Features • Multi-company and project management • Role-based access control • Custom form builders • Email template management • SLA monitoring and auto-closure • Kanban board visualization Perfect for customer support teams, QA departments, and service organizations looking to improve efficiency and deliver exceptional customer experiences.