CM Helpline Goa

The Directorate of Public Grievances, Goa mobile application empowers citizens to easily submit, track, and manage their grievances anytime, anywhere. Designed to improve transparency and efficiency, the app provides a simple and reliable way to connect citizens with government authorities for timely resolution of public issues. With a user-friendly interface, citizens can register, log in securely, and submit grievances through structured forms or an interactive bot. Once submitted, users can view all their grievances in one place, monitor real-time status updates, and take action whenever additional information or clarification is required. The application keeps citizens informed at every step by sending important updates and responses directly through push notifications, ensuring no grievance update is missed. Key Features:

• Submit grievances easily using forms or a guided bot
• Track the status of all submitted grievances in real time
• Receive instant push notifications for updates and responses
• Respond or provide clarification when action is required
• Secure registration and login for personalized access
• Simple, intuitive, and citizen-friendly design This initiative by the Department of Public Grievance of Goa aims to strengthen public service delivery by making grievance redressal more accessible, transparent, and efficient.