CPGRAMS

MyGrievance is an App of PGPORTAL to Lodge Grievance with Central/State Govts.

The mobile app of PGPORTAL viz. ‘MyGrievance’ is developed by National Informatics Centre in collaboration with Department of Administrative Reforms & Public Grievances, GoI

It serves a platform for public to Lodge grievances related to Central/State Government organizations and to monitor them.

Key Features

1. Sign Up: One time sign up is required to get User Login.

2. Dashboard: A Dashboard for lodging and monitoring after login

3. Grievances lodged by the user is available under categories like Total, Pending, and Disposed.

4. User can track his/her grievance in real time mode.

5. Facility to send reminder to lodged grievances and feedback for disposed grievances.

6. Seamless Sign Up : Sign Up can be done either from CPGRAMS in UMANG or using sign-up form available at https://pgportal.gov.in

7. SMS and email acknowledgement at the time of lodging of grievance and its disposal [:mav: 4.3.4]