TripCity

I had a very disappointing experience with TripCity. Before pickup, I notified the owner through the app that I was on my way and gave my ETA after receiving notice that my rental was ready. I received no response. When I arrived, I was almost turned away because I wasn’t told beforehand that I needed my physical driver’s license. During my rental, the vehicle was remotely disabled after the owner believed it had been stolen. I was stranded at a gas station with my family, including two young children, until I was able to contact the owner and explain the misunderstanding. After the rental, I still had the original key. Because of everything that had happened, I didn’t feel comfortable leaving it in the disabled vehicle. I offered to return the key at a reasonable location, but was told I either had to make a two-hour trip to the owner’s shop or pay a $250 key replacement fee. I also contacted TripCity for help, but was told I needed to pay for shipping myself or return it to the shop. I understand that rental platforms have policies, but I expected better communication, better support during a dispute, and more effort to find a reasonable solution. Based on my experience, I don’t feel confident using TripCity again.

Rented through mj auto car when I pulled off the lot car made a sound but didn’t think nothing of it weeks later the cv axle breaks on the car…wonder what will happen next I’ve contacted the owner now I must wait