Solomon WaterCare

Solomon WaterCare is the official mobile application for Solomon Water customers, designed to make water service updates, fault reporting, and customer support easier than ever. Whether you want to check planned or unplanned water outages, report a burst pipe, submit meter issues, or stay informed about service interruptions, the Solomon WaterCare app gives you fast and reliable access right from your device.

Stay connected with real-time service information and a built-in Message Centre that provides updates on outages and important announcements (push notifications for iOS coming soon). FEATURES • Report Faults Instantly

Submit reports for leaks, burst pipes, low pressure, meter issues, and other water-related faults. Upload photos, specify your location, and track your fault submissions.

• Customer Login (Coming Soon)

A secure customer login feature will allow registered Solomon Water customers to access personalised services and track their fault reports.

• SIWA Staff Access

Solomon Water staff can log in using their existing credentials to access internal reporting and communication tools.

• Message Centre for Outage Updates

View important service announcements, planned/unplanned water outages, and operational updates directly inside the app.

• GIS-Enhanced Location Tracking

Use map-based reporting to pinpoint your exact location and help our field teams respond faster and more accurately.

• Multi-User Flexibility

Access the app as a customer, staff member, or guest—each with tailored access to relevant features.

• Modern, Easy-to-Use Interface

Enjoy a clean, intuitive, and mobile-optimised design that ensures a smooth and user-friendly experience.

Solomon WaterCare enhances communication, improves reporting response times, and keeps communities informed and engaged. Download today and stay connected with Solomon Water.