Stratasys Service App

(Currently support J35 and J55 series, but more technologies to come!)

Welcome to everything you need to keep your printers up and running.

Your complete support companion for Stratasys J3 and J5 Series PolyJet 3D printers. Get expert guidance, troubleshoot issues, and connect with support (North America only) — all from your pocket.

Guided Maintenance Wizards Follow step-by-step wizards for over 16 essential procedures including routine cleaning, head calibration, material replacement, preventative maintenance, and more. Each wizard includes video demonstrations (if available), detailed instructions, safety notes, and helpful diagrams.

AI Support Assistant Get instant answers 24/7 from an AI assistant trained exclusively on official Stratasys documentation. Ask questions in plain language, get verified answers, and receive direct recommendations for the right wizard or guide.

Real-Time Alerts Stay informed with push notifications for firmware updates, service bulletins, and important announcements. Alerts support rich media including images, videos, and links. Save, search, and archive alerts for easy reference.

Troubleshooting Guides Quickly diagnose and resolve issues with dedicated troubleshooting guides covering common and advanced scenarios — from dynamic nozzle tests to hard shutdown procedures.

Live Video Support Connect face-to-face with Stratasys technicians through integrated video calls when you need hands-on assistance beyond what guides can provide.

Industry-Specific Support Select your industry during setup and receive tailored support routing — (Currently US only!)

Bilingual Support Full English and Spanish language support across all wizards, guides, alerts, and interface elements. Switch languages anytime in Settings.

Personalize Your Experience Customize the app with your choice of theme colors, gradients, and art-inspired presets. Register and manage multiple printer serial numbers in one place.

Available for Stratasys customers across Aerospace, Prototyping, Design, Tooling, Production Parts, Packaging, Medical, and Dental industries.