Date	Author	Comment
2026-05-08	U *****	The new app (late 2025) is terrible. I have to reset my password every time I need to log in. The Face ID scan doesn’t work, as in it doesn’t save the info for next time. I went to my local branch and they had me log in, then enable it and save it, but the next time I tried to log in, no luck. I’m starting to consider finding a new bank only because of this awful app.
The new app (late 2025) is terrible. I have to reset my password every time I need to log in. The Face ID scan doesn’t work, as in it doesn’t save the info for next time. I went to my local branch and they had me log in, then enable it and save it, but the next time I tried to log in, no luck. I’m starting to consider finding a new bank only because of this awful app.
2026-03-06	st*****	Terrible and unreliable. Performance is awful. Facescan never works. Complete trash.
Terrible and unreliable. Performance is awful. Facescan never works. Complete trash.
2026-03-01	A1*****	Worst banking app ever invented!!!!!! The app is always messed up or being worked on and then it gets worse.
Worst banking app ever invented!!!!!! The app is always messed up or being worked on and then it gets worse.
2026-02-13	yd*****	Face scan never works even though I have repeatedly set up. Fix this junkie app please!!!
Face scan never works even though I have repeatedly set up. Fix this junkie app please!!!
2026-01-13	Li*****	Now, we cannot see pending transactions and the available balance and current balance are not represented correctly. Face recognition only works occasionally as well.
Now, we cannot see pending transactions and the available balance and current balance are not represented correctly. Face recognition only works occasionally as well.
2025-12-24	mr*****	Why change what’s not broken. Face recognition never works. Signing in with a password that uses multiple numbers is a challenge. Once in the interface is actually a little better than the old version but getting there is not convenient. Do better please
Why change what’s not broken. Face recognition never works. Signing in with a password that uses multiple numbers is a challenge. Once in the interface is actually a little better than the old version but getting there is not convenient. Do better please
2025-12-16	Ig*****	Always having problems logging in constantly crashes , never lets you use face scan . Old app was way better . Don’t understand why they’d change the old app worked just fine. Bill pay never works . It’s unbelievable how horrible this is seriously considering changing banks . Have had the absolute worst experience since day one and Autotruck surely doesn’t care because it hasn’t been fixed at all.
Always having problems logging in constantly crashes , never lets you use face scan . Old app was way better . Don’t understand why they’d change the old app worked just fine. Bill pay never works . It’s unbelievable how horrible this is seriously considering changing banks . Have had the absolute worst experience since day one and Autotruck surely doesn’t care because it hasn’t been fixed at all.
2025-11-19	Me*****	TERRIBLE WORST IDEA EVER!!! It’s always something with this banking system or the app, ridiculous!!!! Even green dot is better than this, dam shame.
TERRIBLE WORST IDEA EVER!!! It’s always something with this banking system or the app, ridiculous!!!! Even green dot is better than this, dam shame.

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