WOW Carwash

I’ve never ever gotten this to work without issues. I buy my wash on the day I’m going. I get to the location and someone always have to help me. I try to scan my qr Code and never works so that person has to manually do it. I also have location turned on yet the app doesn’t think I’m at the correct place so I can’t redeem

Good afternoon, I tried reaching out however, it appears your WoW membership office is only open M-Fri. I am wanting to bring up the following issue/concern related to my WoW account/membership. I am a paid member with WoW MAX however, every time I drive up at your Stephanie location in the member lane the system recognizes my car on screen however, it keeps saying non-member. I have brought this up to both the members running the member lane to include those in your office however, each time they say there is nothing they can provide assistance too. They acknowledge that I am able to get a car wash, but on their end they do confirm that the system shows non-member but they are unsure how I am not having issues with getting a WoW MAX wash. Each employee continues to say it’s a system glitch that our Corporate Office would need to update. It’s very annoying to pay $39.99 for a wash that I continue to have delays getting through the member lane however, it appears the staff may override and let me in but still does not take care of this system glitch. I continue to have WoW members inform me that there have been system updates that may be contributing to my issue but to rest assured this system glitch can be updated on our end with our Corporate Office however, this has been going on now for 4+ months. Also, very annoying to know that the outside lanes are used for members but staff continue to say due to the heat they are impacted the most while asked to use the inside lanes but on Stephanie these are used for non-members and the line seems longer than normal to wait. I would suggest for paid members they should have the inside lanes to come in due to less heat in the screens and non-members should be usi g the outside lanes. I look forward to hearing back and hopefully have these system glitches corrected and updated so I don’t have to deal with the delays that I have been dealing with for the last 4+ months.