Leaply

I am sure this is a great app for those who need it. I did not need it. I looked into this as a resource for my counseling clients to use with their neurodivergent kids. I did not realize I was subscribing my business to a monthly fee of $60. My accountant had no reason to question the charge, and I paid for 17 months (at which point I discovered the recurring fee). I had never even downloaded the app; ironically, I had to download it to write this review. When asking for a refund, Leaply refunded a fraction of what I had paid. I searched ALL of my emails and only had ever received one message from them right when I apparently signed up for a “free trial.” There are no statements, invoices or notification of charges sent after that initial email. Super disappointing more than a thousand dollars later for an app/product I never used.

Somehow the system let me enroll in the subscription twice. They are refusing to refund me for the duplicate subscription stating system limitations. The limitation should’ve told me I already had a subscription and not let me enroll twice. Customer service is unhelpful and refusing to refund me for the duplicate subscription